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EPOS

Unifies SaaS, payments, financing for SMEs

IT Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

  • At least 5 years of work experience in large enterprise companies.
  • A university degree in computer science or equivalent experience in IT.
  • Strong knowledge of user and VIP support and the Information Technology Infrastructure Library (ITIL) methodology.
  • Proven ability in project management.
  • Strong communication with different departments and stakeholders.
  • Excellent spoken and written English and Mandarin.

Responsibilities

  • Provide first- and second-level IT support, including desktop-related technical assistance via telephone, ticket system, email, and instant chat messaging tools.
  • Support VIP/VVIP desktop needs and events.
  • Support events and video conferences, including troubleshooting and break-fix support.
  • Support and troubleshoot desktop technology and applications such as Microsoft Office.
  • Use general concepts for reporting and dashboards.
  • Communicate proactively with senior executives, resolve issues quickly, and provide follow-up plans.
  • Learn new technology quickly and use a data-driven approach.
  • Ensure proper documentation, notification, tracking, and follow-up of all incidents.
  • Support regional projects such as hardware/software upgrades and company-wide initiatives, including Double 11; support business-specific projects such as global user-experience improvement; and participate in global merger and acquisition integration projects involving cross-functional collaboration across business units and continents.
  • Work occasional overtime for emergencies, projects, and VP support.

Desired Qualifications

  • Cross-country team management experience is preferred.

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore
Founded
2012

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