Tesla

Makes electric cars, robotaxis and grid batteries

Associate Refurbishment Manager

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeNorwalk, CA, USANo salary listedIn-person

About the Job

Requirements

At least 0-1 years of experience leading a collision center, refurbishment center, service center, or similar operation.
Ability to meet deadlines and be accountable for quality and quantity.
Ability to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures.
Ability to interact effectively with customers as needed.
Experience with Microsoft Office and understanding of repair estimates and SVs.

Responsibilities

Provide effective supervision and coaching to the assigned shift to meet quality and facility goals.
Maintain shop records and inventories.
Manage the flow of work through the facility.
Manage work in progress using Tesla systems and tools.
Monitor facility maintenance and repairs using Fexa and Flux.
Act as the process leader for the assigned shift.
Define and improve work standards with input from technicians and the team.
Assign work to technicians based on skill set.
Lead, coach, and develop an engaged team.
Ensure work standards are current and accurate.
Review and audit estimates and SVs daily for accuracy.
Monitor employees to ensure they follow safety regulations and the refurbishment center's safety program.
Work with employees to resolve technical and personnel issues.
Schedule staff to meet facility needs and allow for vacations and time off according to company policies.
Select team members and ensure they receive required training.
Hold regular one-on-one development meetings to support employees' professional growth and career advancement.
Support associate development with regular cross-training opportunities.
Monitor training needs for the team and individuals, and coordinate training with training team resources as needed.
Provide effective daily communication to align team members on goals.
Share issues that affect the facility or the overall organization.
Partner with the Refurbishment Supervisors and Refurbishment Manager to scale and grow shop production to meet company targets, and collaborate with key partners.
Act as Site Leader if the Refurbishment Manager is not present.
Perform other duties as assigned by the Refurbishment Manager to support the business.

Desired Qualifications

Five to ten or more years of collision technical experience (refurbishment, service, or similar) or aptitude.
Valid driver's license.

Category	Vehicle Service
Location	Norwalk, California
Requisition ID	286650
Type	Full-time

Job Description

Tesla Refurbishment is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. The Associate Refurbishment Manager is the leader of our refurbishment shop floor teams. In this role, you will be responsible for leading an engaged team while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our refurbishment centers. This position requires a clear understanding of production systems and refurbishment shop workflow, utilizing critical thought processes and root cause analysis.

Job Responsibilities

Provide effective supervision and coaching to assigned shift to meet quality and facility goals. Maintain shop records and inventories. Manage the flow of work through the facility. Manage WIP (Work In Progress) utilizing Tesla systems and tools. Monitor facility maintenance and repairs using fexa and flux

Act as the process leader for assigned shift. Define and improve work standards with input from technicians and the team. Assign work to technicians based upon skill set. Lead, coach, and develop a highly engaged team

Ensure work standards are current and accurate. Review and Audit estimates/ SV’s daily for accuracy. Monitor employees to ensure they follow safety regulations and the refurbishment center's safety program

Work with employees to resolve technical and personnel issues. Schedule staff to meet facility needs and allow for vacations and time off according to company policies

Select team members and ensure they receive required training. Hold regular one-on-one development meetings to support their professional growth and career advancement. Support associate development with regular cross training opportunities. Monitor training needs for the team and individuals, and coordinate training with training team resources as needed

Provide effective daily communication to align all team members on goals. Share any issues that affect the facility or the overall organization

Partner with the Refurbishment Supervisor(s) and Refurbishment Manager to scale and grow shop production to meet company targets, and work collaboratively with key partners. Act as Site Leader if Refurbishment Manager is not present. Perform other duties as assigned by the Refurbishment Manager to support the business

Job Requirements

0-1+ years of experience leading a collision center, refurbishment center, service center, or similar operation

5-10+ years of collision technical (refurb, service, etc) experience or aptitude preferred

Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures

Able to interact effectively with customers as needed

Excellent interpersonal and communication skills

Experience with Microsoft Office and understanding of repair estimates SV’s

Valid driver's license preferred

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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