Senior Manager, Revenue Cycle Program Management Office

Patient Business Services

Provide leadership and execution support for revenue cycle improvement initiatives across UCLA Health’s end-to-end revenue cycle, which supports billions in annual revenue and operations. As the Senior Manager of the Revenue Cycle Program Management Office, you will oversee a portfolio of projects focused on performance improvement, automation, technology deployment, workflow redesign, and operational standardization. This role partners with revenue cycle leaders, Information Technology, and other stakeholders to strengthen project execution, improve financial and operational performance, support sustainable process improvements, and advance initiatives across patient access, coding, revenue integrity, billing, and collections.

In this role, you will:
• Manage a portfolio of revenue cycle projects, including feasibility and impact analysis, project planning, milestone tracking, risk management, prioritization, and delivery within established PMO frameworks.
• Partner with operational leaders and stakeholders to implement performance improvement initiatives across patient access, coding, revenue integrity, billing, and collections, including workflow redesign and process standardization.
• Support implementation of automation and technology solutions by coordinating with Information Technology and operational teams on system enhancements, testing, deployment, issue resolution, adoption, and performance monitoring.
• Monitor project and improvement outcomes against defined key performance indicators, identify barriers or risks, and provide status updates and recommendations to leadership.
• Coordinate training, communications, stakeholder engagement, and other change management activities to support adoption of new processes, systems, and workflows.
• Maintain standardized project management tools, documentation, and standard operating procedures to support consistency, accountability, and sustained improvements across revenue cycle teams.
• Recruit, train, mentor, and develop PMO staff and analysts through work assignment, performance management, coaching, and professional development while promoting accountability, innovation, and continuous improvement.