Lead Solutions Architect
The Very Group
Lead Solutions Architect
The Very Group
Online retail with flexible payments
The Very Group · Liverpool, United Kingdom (Hybrid) · — · Posted 2026-11-09
Workplace: hybrid
Department: Technology
About us
We’re the team behind digital retailer Very.
Our purpose, helping families get more out of life, powers everything we do.
And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨
About the role
We're looking for a Lead Solutions Architect to define and govern the technology, data, AI and business capability architecture that supports the end-to-end customer lifecycle at Very.
Sitting at the heart of our Customer Domain, you'll create the architectural vision that enables us to acquire, understand, engage and serve millions of customers. Working across customer engagement, marketing, personalisation, communications, measurement, customer data and AI-enabled capabilities, you'll keep business strategy, customer ambitions and technology investment aligned.
This is a highly visible leadership role. You'll work closely with Product, Engineering, Data, Marketing, Customer Service, Financial Services and business leaders to shape future capabilities, guide strategic investment and deliver measurable customer and commercial outcomes.
As the Lead Solutions Architect for the Customer Domain, you'll:
Define and own the target architecture, technology strategy, capability model and roadmap for the Customer Domain.
Translate customer and commercial strategy into clear architectural direction, investment priorities and delivery guardrails.
Shape capabilities across acquisition, engagement, conversion, retention, loyalty, communications, personalisation and measurement.
About you
We're looking for an experienced architect who combines customer-domain expertise, strategic thinking, technical leadership and strong commercial judgement.
You'll bring:
Significant experience as a Solution, Domain or Enterprise Architect in a complex digital organisation.
Strong understanding of the complete customer lifecycle and the technology capabilities that support acquisition, engagement, conversion, retention, loyalty, communications and service.
Experience with customer journey mapping, customer 360, customer identity and profile management, consent, omnichannel engagement and customer experience measurement.
Deep knowledge of marketing technology, including CRM, campaign management, automation, segmentation, audience management, attribution, content management and digital asset management.
Understanding of digital advertising, retail media networks, programmatic advertising, audience activation, ad measurement and marketing effectiveness modelling.
Strong knowledge of customer data modelling, customer data platforms, data products, data governance, real-time data and event-driven architecture.
Experience integrating AI and machine learning capabilities such as recommendation engines, next-best-action, propensity models and AI-enabled personalisation.
Strong command of enterprise architecture practices, including capability modelling, domain boundaries, APIs, cloud architecture, integration patterns, roadmaps, standards and governance.
Commercial acumen, including customer economics, customer lifetime value, marketing ROI, business case development, vendor assessment, benefits realisation and investment prioritisation.
Ability to influence senior leaders, resolve competing priorities and communicate architecture decisions in clear business language.
A customer-focused and innovation-led mindset, balanced with practical governance, privacy, security and responsible AI considerations.
Experience in the following domains is desirable
Customer Data Platforms (CDPs), customer 360 and identity resolution
Personalisation, experimentation, customer decisioning and next-best-action
CRM, customer communications, campaign management and marketing automation
Customer identity, profile, consent and privacy management
Digital advertising, AdTech, retail media and audience activation
Marketing attribution, customer analytics, measurement and marketing effectiveness modelling
Real-time data, event streaming, data products and data mesh concepts
AI-enabled customer engagement, recommendation engines and predictive modelling
Content management, digital asset management and omnichannel engagement
Architecture strategy, capability modelling, domain architecture, APIs and integration governance
Some of our benefits
Inclusive culture and environment, check out our Glassdoor reviews
£6500 flexible benefits allowance to suit your needs
Up to 25% discount on Very.co.uk
Matched pension up to 6%
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a two stage interview process for this position:
1st Stage - 30 minute Teams Call with the Hiring Team.
2nd stage - A one hour face-to-face interview with the hiring team to discuss your skills and relevant experience + competency questions. This is also a great opportunity to find out more about the role and to ask any questions you may have.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If you'd like to know more about our interviews, you can find out here.
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [email protected]. We’ll be happy to support you.
We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
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Online retail with flexible payments
The Very Group is a digital retailer that runs a family of online brands serving more than 4.5 million customers. It sells a wide range of products—from fashion to electronics—through its online platforms and earns revenue from direct product sales plus its financial services. The core product is the online shopping experience, enhanced by flexible payment options that let customers pay over time. Unlike other e-commerce players that only sell goods, The Very Group integrates consumer credit and payments into its shopping journey, making purchases more affordable. The company emphasizes ongoing innovation and a strong focus on customer experience to improve its platforms and services. It also pursues social responsibility, including mentoring LGBTQ refugees and developing early talent into future leaders. Overall, its goal is to make a broad assortment of products easily accessible and affordable online while building a trusted brand and responsible business practices.
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