YouLend

Revenue-based financing for ecommerce merchants

Funding and Payments Manager

TreasuryUpdated on Nov 13

Full-timeAtlanta, GA, USANo salary listedIn-person

About the Job

Requirements

At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
Experience coaching and developing people, with the ability to guide Team Leads and build their confidence and decision-making skills.
A strong understanding of payment processing, reconciliation, fund allocation, and operational controls, alongside the ability to develop a detailed understanding of the company's funding processes.
Working knowledge of anti-money laundering procedures and their relevance to operational activities.
Strong analytical skills, with the ability to interpret performance data and turn findings into practical improvements.
Sound judgment when managing escalations, competing priorities, and time-sensitive decisions.
Clear communication skills and the ability to work effectively with colleagues, partners, and senior stakeholders.
A hands-on, adaptable approach and a consistent focus on accuracy, accountability, and team development.

Responsibilities

Manage, coach, and develop the Funding Team Lead and Payments Team Lead, helping them strengthen their leadership skills and take ownership of daily team performance.
Set clear objectives and expectations across both functions, balancing productivity, accuracy, and service quality.
Hold regular one-to-ones and performance reviews with the Team Leads, providing practical feedback and development plans.
Support the Team Leads with coaching, training, performance management, and employee development.
Assess staffing and training needs, support recruitment and onboarding, and build the team's capacity as the business grows.
Create a supportive team environment where people communicate openly, take responsibility, and understand how their work contributes to the company's goals.
Oversee the setup and requesting of funding, ensuring work is completed accurately and within agreed timelines.
Oversee payment execution, reconciliation, and the allocation of incoming funds, ensuring deadlines and agreed cutoffs are met.
Guide the Team Leads in prioritizing workloads, managing coverage, and addressing backlogs across both functions.
Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
Ensure appropriate quality checks, operational controls, and documented procedures are followed consistently.
Monitor KPIs across both functions, using data to identify trends, recurring errors, capacity pressures, and opportunities for improvement.
Provide senior management with clear reporting on performance, risks, incidents, and progress against improvement plans.
Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
Work with cross-functional colleagues to improve the handover between funding and payments and resolve wider operational challenges.
Ensure the Team Leads communicate process and system changes clearly and provide the training needed to put them into practice.
Oversee incident follow-up, identifying root causes and ensuring corrective actions are completed.

Desired Qualifications

Experience managing Team Leads or supervisors.
Experience supporting operational growth, process automation, or system changes.
SQL skills and familiarity with Metabase or similar reporting tools.

We are looking for a proactive, analytical, and people-focused Funding and Payments Manager to oversee our funding and payments operations and lead a combined team of approximately five people. With the Funding Team Lead and Payments Team Lead reporting directly to you, you will provide the guidance, coaching, and operational direction they need to lead their teams effectively. You will take responsibility for performance across both functions, ensuring funding is set up and requested accurately, payments are processed on time, and incoming funds are reconciled and allocated correctly. This is a hands-on management role with a strong focus on developing people, resolving complex issues, and improving processes. As YouLend grows, you will help build the team’s capabilities and ensure both functions can support increasing volumes while maintaining accuracy and service quality.

Leadership and Team Development

Manage, coach, and develop the Funding Team Lead and Payments Team Lead, helping them strengthen their leadership skills and take ownership of daily team performance.
Set clear objectives and expectations across both functions, balancing productivity, accuracy, and service quality.
Hold regular one-to-ones and performance reviews with the Team Leads, providing practical feedback and development plans.
Support the Team Leads with coaching, training, performance management, and employee development.
Assess staffing and training needs, support recruitment and onboarding, and build the team’s capacity as the business grows.
Create a supportive team environment where people communicate openly, take responsibility, and understand how their work contributes to YouLend’s goals.

Funding and Payments Oversight

Oversee the setup and requesting of funding, ensuring work is completed accurately and within agreed timelines.
Oversee payment execution, reconciliation, and the allocation of incoming funds, ensuring deadlines and agreed cutoffs are met.
Guide the Team Leads in prioritizing workloads, managing coverage, and addressing backlogs across both functions.
Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
Ensure appropriate quality checks, operational controls, and documented procedures are followed consistently.

Performance and Process Improvement

Monitor KPIs across both functions, using data to identify trends, recurring errors, capacity pressures, and opportunities for improvement.
Provide senior management with clear reporting on performance, risks, incidents, and progress against improvement plans.
Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
Work with cross-functional colleagues to improve the handover between funding and payments and resolve wider operational challenges.
Ensure the Team Leads communicate process and system changes clearly and provide the training needed to put them into practice.
Oversee incident follow-up, identifying root causes and ensuring corrective actions are completed.

At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
Experience coaching and developing people, with the ability to guide Team Leads and build their confidence and decision-making skills.
A strong understanding of payment processing, reconciliation, fund allocation, and operational controls, alongside the ability to develop a detailed understanding of YouLend’s funding processes.
Working knowledge of anti-money laundering procedures and their relevance to operational activities.
Strong analytical skills, with the ability to interpret performance data and turn findings into practical improvements.
Sound judgment when managing escalations, competing priorities, and time-sensitive decisions.
Clear communication skills and the ability to work effectively with colleagues, partners, and senior stakeholders.
A hands-on, adaptable approach and a consistent focus on accuracy, accountability, and team development.

Desirable

Experience managing Team Leads or supervisors.
Experience supporting operational growth, process automation, or system changes.
SQL skills and familiarity with Metabase or similar reporting tools.

About the Company

YouLend

Revenue-based financing for ecommerce merchants

YouLend provides revenue-based financing to merchants, letting businesses access funding tied to their sales. Funds are disbursed quickly (offers often the same day, funds next day) and repayments are automatically deducted as a fixed percentage of ongoing sales. The platform supports no-code and API integrations, making it easy to connect and go live, with real-time payouts that don’t wait for acquirer settlements. Its goal is to help merchants grow by offering fast, flexible funding that aligns with revenue and avoids traditional debt payments.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2015

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