Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist

Retail SalesPosted on Nov 13

Full-timeRoanoke, VA, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service and/or sales experience, with a proven track record of meeting and exceeding goals.
Maintain knowledge of electric vehicle industry trends and local incentives.
Ability to understand and explain business issues and technical concepts.
Strong team mentality and reliability.
Strong communication skills, attention to detail, organization, and written and verbal communication skills.
Proficiency with Microsoft Office Suite and customer relationship management tools.
Ability to work evening hours, weekends, and holidays in a retail environment.
Valid driver's license required.
For roles in Virginia, a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles is required to engage in sales activities.

Responsibilities

Engage walk-in guests promptly and personally, opening conversations and ensuring they feel welcome.
Understand guests, their reasons for visiting Tesla, and their purchase intent and timeline, and build a complete, personalized customer profile.
Answer questions and provide tailored product education and experiences, including demo drives and Full Self-Driving demonstrations aligned with guests' interests.
Conduct delivery orientations that highlight vehicle features and benefits so new owners feel confident about their vehicle.
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
Provide customer service to current and future owners.
Perform additional tasks as assigned to meet business needs.

Desired Qualifications

A notary license is preferred for roles in Arizona, Georgia, Hawaii, Iowa, Indiana, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Vermont, and Washington. Tesla will assist with obtaining a license if notary support is required.

Category	Sales & Customer Support
Location	Roanoke, Virginia
Requisition ID	289883
Type	Full-time

Job Description

<p>At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.</p><p>In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.</p>

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs

Job Requirements

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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