Cost Center

344 Christian Counseling Center

Scheduled Weekly Hours

Work Shift

Shift & Status

What Will You Do?
As a Team Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
Maintains department specific files that may be sensitive in nature.
Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
In clinical areas, maintains medical records, including assisting physicians in completing medical records.
In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
May assist in ordering office supplies.
Must be able to maintain composure in environments of elevated stress levels.

What Does This Role Require?

Education/Experience:

A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
Position requires completion of high school (or equivalent) diploma.
Preferred experience using Microsoft Office Suite

Benefits:

Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.


The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

About the company

Pine Rest is a large non-profit behavioral health provider in Michigan offering inpatient, residential, partial hospitalization, and outpatient care for all ages at its Grand Rapids campus and 20+ locations. Its treatment combines counseling, medication management, and neuromodulation therapies such as electroconvulsive therapy and transcranial magnetic stimulation, delivered across a full continuum including teletherapy and urgent care. It stands out as one of the largest free-standing systems with an extensive outpatient network and a Christian heritage that guides care, plus a psychiatric residency program with Michigan State University. Its goal is to broaden access to comprehensive mental health services, train healthcare professionals, and expand pediatric behavioral health with the new Pediatric Center planned for 2026.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Byron Township, Michigan

Founded

1910

Get referred to Pine Rest

See people who can refer or advise you

Simplify's Take

What believers are saying

The 136,000-square-foot Pediatric Center began inpatient admissions March 23, 2026.
Pine Rest and WMU’s April 28, 2026 Nursing Academy directly addresses nurse shortages.
BRAINS became a Pine Rest service on October 27, 2025, strengthening pediatric referrals.

What critics are saying

Pediatric Center utilization must ramp fast or 66 beds drain margin.
WMU nurses can leave after their two-year commitment expires, restarting shortages in 2028.
BRAINS integration can disrupt scheduling, billing, and clinician retention through 2026.

What makes Pine Rest unique

Michigan’s first dedicated children’s behavioral health hospital opened March 18, 2026.
Pine Rest’s 1910 Christian mission still anchors its full-continuum inpatient-to-outpatient model.
MSU residency, ECT, TMS, and statewide referrals create hard-to-replicate clinical depth.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
PTO

Company News

Pine Rest Christian Mental Health Services

May 6th, 2026

Pine Rest Nursing Academy welcomes Western Michigan University.

Pine Rest Nursing Academy welcomes Western Michigan University. May 6, 2026 The Pine Rest Nursing Academy is excited to welcome Western Michigan University to its growing list of participating schools! Through this collaboration, WMU nursing students accepted into the Academy will have the opportunity to develop hands-on skills and receive focused training in mental health nursing, all while receiving up to $40,000 in tuition assistance and a guaranteed job at Pine Rest upon graduation from their nursing program. Key features of the Pine Rest Nursing Academy include: * Real-World Experience: Students have the chance to engage in patient care on site at Pine Rest. * Professional Mentorship: Students learn alongside seasoned nurses and staff. * Advanced Training: through evidence-based practices and specialized mental health nursing skills. * Tuition Assistance: Up to $40,000 in tuition funding ($10,000 per semester). * Immediate Employment: A guaranteed job at Pine Rest following graduation. "We are proud to support Western Michigan University students as they begin their careers. Through this program, we not only nurture the skills and confidence nurses will need for a successful career, but we also create a brighter future of care for families throughout our Michigan community." - Amy Pierce-Danders, workforce development manager at Pine Rest. To see a list of all Pine Rest Academy participating schools and universities and find out how to apply, visit the Pine Rest Academy webpage.

Pine Rest Christian Mental Health Services

Oct 28th, 2025

Pine Rest and BRAINS Merger Strengthens Access to Pediatric Behavioral Health Services - Pine Rest Newsroom

“By bringing BRAINS into Pine Rest, we’re ensuring that resources are better aligned, duplication is reduced, and families experience a more accessible path to the care they need.” -- Mark Eastburg, PhD, Pine Rest President & CEO

Pine Rest

Team Support Staff

About the job