T

TSC

Global CX agency building customer journeys

IT Delivery Manager

IT Project ManagementPosted on Nov 10
Full-timeNo salary listed

About the Job

Requirements

  • A Bachelor's degree (or equivalent) in an IT-related degree with 10–12 years of experience, or a Master's degree with 8–10 years of experience.
  • Be a U.S. citizen and able to obtain Secret clearance.
  • Have a deep understanding of the defense and aerospace and defense contracting business and cybersecurity requirements.
  • Partner directly with IT Systems, Infrastructure, Enterprise Applications, and Information Security engineering teams to prioritize sprint backlogs, define project charters, and eliminate delivery friction.
  • Have experience in AI integration, leveraging large data sets in a secure environment.
  • Have experience integrating businesses, determining the best solution, and executing plans.
  • Have direct experience managing post-merger integration workstreams, consolidating parallel IT services, Active Directory/tenant consolidations, or legacy system cutovers.
  • Have proven success standing up or maturing PMO delivery frameworks, optimizing stage-gate governance, and executing via Agile/Scrum/Waterfall hybrid methodologies.
  • Have working familiarity with IT security frameworks and compliance standards such as NIST, CMMC, and SOC 2 as they intersect with corporate IT infrastructure and data governance.

Responsibilities

  • Spearhead enterprise IT systems modernization and manage and lead large IT projects and programs, with a strong focus on Data and IT Operations integration.
  • Demonstrate end-to-end program management, successful project delivery, and merger and acquisition support.
  • Coordinate IT, cybersecurity compliance, and business system activities, including regular interactions with senior customer stakeholders.
  • Ensure the highest level of operational service delivery to clients by coordinating the service delivery team's activities across all service areas.
  • Orchestrate the integration of new system and software implementations, ensuring all business, functional, and security requirements are met.
  • Oversee and support project resource alignment and phasing, service management, change control, and service improvement.
  • Translate business requests into formal, actionable requirements.
  • Track and report project status, and recommend workarounds or solutions when project objectives fall short.
  • Align business requirements against the IT portfolio and help identify solutions that close capability gaps and meet workflow, business, and compliance requirements.
  • Assist the Vice President with merger and acquisition activities.

Desired Qualifications

  • PMP certification.
  • ITIL foundations.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

Recently Posted Jobs

Explore more opportunities at TSC

See more jobs