T

Tulane University

Research university in New Orleans, LA

Executive Director - Revenue Cycle and Business Operations

Full-TimeUpdated on 10/23/2026
No salary listed
Expert
Master's
New Orleans, LA, USA
In Person
Business & StrategyBusiness Operations

About the job

Requirements
  • A Master’s degree is required, along with a minimum of four years’ experience emphasizing finance, ambulatory revenue cycle, and IT transformations.
  • At least eight years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi-location hospital environment.
  • Experience with the IDX suite of revenue cycle applications is preferred.
  • Ten years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi-location hospital environment is preferred.
  • Five to eight years of experience dealing with Medicare, Medicaid, other government payers, and commercial insurer rules and regulations is preferred.
  • Demonstrated experience championing a compelling vision and leading a large team through transitions to new achievement is preferred.
  • Working knowledge of CACHE and SQL databases and languages, and UNIX and Microsoft operational environments, is preferred.
  • A business mindset, including strategic alignment of engineering efforts with business goals, prioritization of high-return projects, and ownership and continuous improvement within teams, is preferred.
  • Extensive knowledge of IDX and patient portal software is preferred.
  • Expert-level competence in accounts receivable and front-end operations management, financial systems, and data integration is preferred.
  • Demonstrated leadership, diplomacy, and relationship-building skills are preferred.
  • Excellent interpersonal, verbal and written communication, and presentation skills are preferred.
  • Analytical reporting, staff benchmarking, and accountability for report card outcomes are preferred.
  • Problem-solving, mediation, and negotiation skills are preferred.
  • A strong technology foundation and understanding of the evolving technology landscape are preferred.
  • Experience with information technology and billing software, preferably IDX, in medical practices using in-house billing, accounts receivable systems, electronic medical records, and interfaces with hospitals, payers, and third-party clearinghouses is preferred.
  • Knowledge of governmental and private third-party payer regulations, compliance issues, insurance processing rules and regulations, and accounting principles and procedures is preferred.
  • Knowledge and experience with ICD-9, ICD-10, CPT, HCPCS, and all aspects of the reimbursement cycle, including registration, charge capture, data entry, and claims submissions, are preferred.
  • Knowledge of Fair Debt Collection and HITECH policies is preferred.
  • Experience compiling and analyzing data and producing focused, relevant reports for presentations to multiple stakeholders is preferred.
  • Organizational and time-management skills are preferred.
  • Ability to prioritize and manage multiple projects simultaneously while meeting established deadlines is preferred.
Responsibilities
  • Advance ambulatory revenue cycle, financial, and technological improvements, focusing on optimization, enterprise growth, and data-driven decision-making.
  • Develop and execute business strategies aligned with growth priorities, leveraging analytics, artificial intelligence for business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations.
  • Use insights to guide strategic business planning, address challenges such as no-shows and referral leakage, and position clinics for long-term success.
  • Drive financial and strategic transformation to support sustainable growth, competitive advantage, and high-value patient care.
  • Achieve and maintain effective patient accounting processes across the organization.
  • Develop and implement Patient Accounting policies and procedures that support the organization’s mission, vision, and values and improve its financial health.
  • Ensure data exchange operates across various platforms.
  • Achieve annual and periodic goals for financial performance indicators, particularly cash collections; maintain financial reporting integrity; and facilitate efficient operation and management of the Patient Accounting Department.
  • Drive revenue cycle operational performance and key financial metrics.
  • Plan strategically to achieve revenue and reimbursement goals while maximizing cash flow and ensuring compliance with federal and state regulations.
  • Identify financial improvement opportunities, formulate and implement best practices, and maintain fiscal responsibility for revenue cycle activities.
  • Serve on the Finance Committee and provide leadership to the Revenue Cycle Team, including Finance and billing software systems and staff; develop its strategic plan and ensure goals and objectives are met.
  • Manage analytical reporting requirements for teams, project managers, leaders, and staff; mentor and scale effectively with growth.
  • Promote continuous learning, hire talent, hold technical discussions, and promote high standards.
  • Collaborate with product, data science, infrastructure, vendors, partners, and executive stakeholders to align applications and drive innovation and technology decisions in support of strategic business goals.
  • Implement workflow best practices for scalability, observability, incident response, and application reliability.
  • Compile and analyze data and produce focused, relevant reports for presentations to multiple stakeholders.
  • Prioritize and manage multiple projects simultaneously and meet established deadlines.
Desired Qualifications
  • Experience with the IDX suite of revenue cycle applications.
  • Ten years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi-location hospital environment.
  • Five to eight years of experience dealing with Medicare, Medicaid, other government payers, and commercial insurer rules and regulations.
  • Demonstrated experience championing a compelling vision and leading a large team through transitions to new achievement.
  • Working knowledge of CACHE and SQL databases and languages, and UNIX and Microsoft operational environments.
  • A business mindset, including strategic alignment of engineering efforts with business goals, prioritization of high-return projects, and ownership and continuous improvement within teams.
  • Extensive knowledge of IDX and patient portal software.
  • Expert-level competence in accounts receivable and front-end operations management, financial systems, and data integration.
  • Demonstrated leadership, diplomacy, and relationship-building skills.
  • Excellent interpersonal, verbal and written communication, and presentation skills.
  • Analytical reporting, staff benchmarking, and accountability for report card outcomes.
  • Problem-solving, mediation, and negotiation skills.
  • A strong technology foundation and understanding of the evolving technology landscape.
  • Experience with information technology and billing software, preferably IDX, in medical practices using in-house billing, accounts receivable systems, electronic medical records, and interfaces with hospitals, payers, and third-party clearinghouses.
  • Knowledge of governmental and private third-party payer regulations, compliance issues, insurance processing rules and regulations, and accounting principles and procedures.
  • Knowledge and experience with ICD-9, ICD-10, CPT, HCPCS, and all aspects of the reimbursement cycle, including registration, charge capture, data entry, and claims submissions.
  • Knowledge of Fair Debt Collection and HITECH policies.
  • Experience compiling and analyzing data and producing focused, relevant reports for presentations to multiple stakeholders.
  • Organizational and time-management skills.
  • Ability to prioritize and manage multiple projects simultaneously while meeting established deadlines.

About the company

T

Tulane University

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Tulane University is a private research university in New Orleans, Louisiana. It offers undergraduate, graduate, and professional education across liberal arts, science and engineering, architecture, business, law, social work, medicine, and public health.

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