Vera Bradley

Vera Bradley

Designs and sells bags and accessories

Senior Manager - Customer Insights

Full-TimePosted on 6/20/2026
$121k - $181.6k/yr

+ Bonus opportunity

Senior
Bachelor's
New York, NY, USA+1 more

More locations: Roanoke, IN, USA

In Person

About the job

Requirements
  • A bachelor's degree in business, marketing, data analytics, or a related field is required.
  • At least 7 years of experience in data analytics, business intelligence, or customer analytics is required.
  • Proven experience working with customer-centric datasets in retail, consumer goods, or e-commerce is required.
  • Experience defining key performance indicators that support financial planning and growth decisions is required.
  • Strong documentation and communication skills are required to enable non-technical teams.
  • Ability to work independently, move quickly, and deliver within a compressed timeline is required.
  • Ability to operate as a strategic thought partner rather than only a reporting resource is required.
  • Senior-level judgment, speed, and autonomy are required.
  • Ability to work directly with leadership, translate business questions into analytic frameworks, and deliver insights that inform financial planning and customer growth strategy is required.
  • Ability to build and maintain rapport with internal and external customers and handle situations with confidence and tact is required.
  • Ability to solve complex problems and take a new perspective on existing solutions is required.
  • High-level analytical thinking and attention to detail are required.
  • Effective leadership, project management, and vendor management skills are required.
  • Ability to operate office equipment, including computers, copiers, fax machines, and phones, is required.
Responsibilities
  • Diagnose existing customer data regardless of source, define core customer key performance indicators, and deliver standardized, repeatable reporting for performance analysis, strategic decisions, budgeting, and quarterly earnings calls.
  • Translate complex analysis into clear, decision-ready insights for technical and non-technical stakeholders.
  • Work cross-functionally with the Merchandising team to unlock product value and potential through customer behaviors and trends.
  • Conduct quantitative and qualitative research to drive results.
  • Work with the Marketing team to build and assess audience campaign strategies based on the overall customer file and growth objectives.
  • Institute credible annual brand-tracking customer health measures.
  • Build customer segmentation personas and quantify opportunities across various groups in line with Leadership's strategic intent.
  • Create the customer health story based on data inputs and an overall understanding and analysis of the data file.
  • Create a customer intimacy program that helps stakeholders understand customer personas, behaviors, and needs for product development, marketing campaigns, and company growth strategy.
  • Build and apply knowledge of season goals, campaign objectives, past campaign performance, and available customer information to align audiences for marketing campaigns.
  • Work with marketing and platform partners to track campaign performance and evaluate audience adjustments as needed.
  • Link customer segmentation to the strategic roadmap for customer growth, acquisition, and retention.
  • Report on core customer key performance indicators through meaningful analysis.
  • Deliver full-year customer performance diagnostics to inform forward planning, budgeting, and strategies for acquisition, retention, and lifetime value.
  • Leverage the Data Analyst Team's Power BI models to build and refresh executive-ready Power BI dashboards.
  • Create standardized, reusable views for the Marketing Team's executive and weekly operating reports.
  • Identify and flag gaps, anomalies, and logic issues.
  • Partner with the Data Analytics team to leverage data models for Marketing and Customer analysis and identify best-use cases.
  • Partner with Marketing and Leadership to refine priorities.
  • Implement automated refresh processes where feasible.
  • Deliver a clean handoff, including light training and documentation, to internal teams.

About the company

Vera Bradley creates stylish bags and travel accessories designed for women who want to express their own style. Its products include handbags, totes, organizers, and other quilted cotton carry items that are colorful and functional, featuring practical pockets and patterns for everyday use and travel. The company uses a design-forward approach focused on personal expression and everyday usability, rather than generic, mass-market items. What sets Vera Bradley apart is its emphasis on self-expression, a strong brand story around empowerment and community, and a mission-driven component through the Vera Bradley Foundation for Breast Cancer, which funds research and awareness efforts. The company’s goal is to help women move through daily life with bold, personal style while supporting a charitable cause and continuing to grow its brand through authentic, signature designs.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Roanoke, Indiana

Founded

1982

Get referred to Vera Bradley

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2027 revenue rose 1.1% to $71.6 million; Direct comps jumped 9.2%.
  • Project Sunshine produced five straight quarters of sequential Direct improvement by September 2026.
  • The Fort Wayne headquarters move to Electric Works supports collaboration and hiring appeal.

What critics are saying

  • Indirect wholesale revenue fell 39% in Q2 2027, exposing brittle third-party demand.
  • Tariff refunds inflated Q2 margins; September 2026 profitability lacks recurring proof.
  • If Direct comps slow after August 2026, Project Sunshine loses credibility and cash generation.

What makes Vera Bradley unique

  • Project Sunshine has rebuilt Vera Bradley around direct channels, Outlet 2.0, and digital commerce.
  • Its Nordstrom nationwide rollout broadens distribution without surrendering full brand control.
  • Zero debt, $34 million cash, and lean inventory strengthen turnaround optionality.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Performance Bonus

Employee Discounts

Paid Vacation

Wellness Program

401(k) Company Match

401(k) Retirement Plan

Pet Insurance

Professional Development Budget

Employee Referral Bonus

Company News

Fly On Wall Street
Sep 16th, 2026
Vera Bradley swings to a $3.3 million profit on 9.2% comps.

Vera Bradley swings to a $3.3 million profit on 9.2% comps. A 9.2% comparable sales gain and tariff refunds carried Vera Bradley back into the black in the fiscal second quarter, but the wholesale side still lags and shares jumped 8.07%. Vera Bradley Inc (VRA) reported a $3.3 million profit for its fiscal second quarter of 2027, with comparable sales up 9.2% and gross margin helped by tariff refunds, while its Indirect wholesale segment remained a drag; the shares traded at 4.42, up 8.07%, as of 13:57 GMT on 16 Sep 2026. Vera Bradley Inc (VRA) has put a profit back on the board. On its fiscal second-quarter 2027 earnings call, the handbag and luggage maker said it swung to a $3.3 million profit, helped by a 9.2% rise in comparable sales and a gross margin lift from tariff refunds. The market liked it: the stock traded at 4.42, up 8.07% from a prior close of 4.09, as of 13:57 GMT on 16 September 2026, with a day range of 4.10 to 4.43. That move puts the shares near the top of their intraday band, and it stands out against a quiet tape. The S&P 500 (SPY) was up 0.37% at $760.18, the Nasdaq 100 (QQQ) up 0.77% at $709.95 and the Dow 30 (DIA) down 0.09% at $520.78 at the same timestamp. A single-digit percentage gain in a broad index against an 8% move in a small-cap name tells you the reaction is company-specific, not a beta trade. Comparable sales did the heavy lifting. Comparable sales - sales at stores and digital channels open long enough to be measured against the same period a year earlier, which strips out the effect of opening or closing doors - rose 9.2%. For a brand that has spent recent years fighting for relevance against a crowded field of accessible-luxury and direct-to-consumer accessory labels, that is the number that matters most. It says existing customers bought more, not that the top line was propped up by new square footage. The gain came through the Direct segment, the company's own stores and e-commerce. Direct is where a brand sets its own price, controls its own markdown cadence and keeps the full retail margin. When the mix shifts toward Direct and comps are positive at the same time, the arithmetic on gross profit tends to work in the company's favor even before any other help. Tariff refunds are the part that does not repeat. The other contributor to the quarter's gross margin was tariff refunds. That is money coming back, not margin being earned in the ordinary course of selling handbags. Investors assessing whether this is a turnaround or a good quarter need to separate the two effects, because they behave very differently going forward. A refund is a discrete cash and accounting event. It flatters the gross margin line in the period it lands and then it is gone. The comp gain, by contrast, is the kind of improvement that can compound: if the same customers keep coming back at the same rate, the next quarter starts from a higher base. The $3.3 million profit reported on the call, as detailed by GuruFocus, reflects both. The test of durability is what the margin looks like once the refund benefit is no longer in the comparison. For a company of Vera Bradley's size, a one-time item can be the difference between a small profit and a small loss. That is not an indictment - plenty of consumer names have leaned on non-recurring benefits while the operating fix takes hold - but it does mean the headline profit figure should be read as a milestone rather than a run rate. The wholesale side is still pulling the other way. Management flagged the Indirect segment as a continued drag. Indirect is the wholesale and licensing business: product sold through department stores, specialty retailers, gift shops and third-party channels rather than through Vera Bradley's own tills. Those partners order in bulk, at wholesale prices, and their orders swing with their own inventory decisions rather than with end-consumer demand. Those partners order in bulk, at wholesale prices, and their orders swing with their own inventory decisions rather than with end-consumer demand. The split matters for how the business is valued. A retailer whose growth comes from its own channels has more control over pricing, data and brand presentation. A wholesaler is at the mercy of buyers' open-to-buy budgets. When Direct is up 9.2% on comps and Indirect is a drag, the underlying signal is that the consumer-facing brand is in better shape than the trade channel that resells it. Whether that resolves depends on whether wholesale partners restock into an improving sell-through - or whether the channel keeps shrinking as a share of the business. What to watch from here. Three things will tell investors whether this quarter marks a floor or a blip. * Gross margin without the refund. The next print will show what the merchandise margin looks like on its own. A margin that holds most of its ground is the strongest evidence the turnaround is real. * Comp momentum. A 9.2% comp is a good number. The question is whether it persists against tougher comparisons as the improvement laps itself. * Indirect stabilization. The drag does not need to become a growth engine. It needs to stop getting worse, so Direct gains reach the bottom line instead of being absorbed. There is also the tariff question in the wider sense. A refund implies duties previously paid on imported goods - an exposure that has dominated planning for apparel and accessories importers generally. Money coming back is welcome, but it is a reminder that the input cost line for this category is set partly by trade policy rather than by the company. That cuts both ways in future periods. Reading the stock's reaction. At 4.42, the shares sit in low single digits, the zone where a few cents of move is a large percentage swing and where index and institutional participation thins out. The 8.07% gain on the day is a real vote of approval, but it is a vote cast on a small float responding to a return to profitability that few positioned for. For shareholders, the constructive reading is straightforward: the brand's own channels are growing, cost discipline has been sufficient to convert that into a profit, and there is a one-time cash benefit in the bank. The cautious reading is equally straightforward: strip the refund out and the margin picture is untested, and a third of the story - the wholesale channel - is still going backwards. Both can be true at once, which is why the next quarter, not this one, is the one that settles the argument. Key facts. * VRA share price: 4.42, +8.07% (as of 13:57 GMT, 16 Sep 2026) * Quarterly result: Swung to a $3.3 million profit in fiscal Q2 2027 * Comparable sales: Up 9.2% * Margin driver: Tariff refunds lifted gross margin; Indirect segment a drag Frequently asked questions. How much did Vera Bradley earn in its fiscal second quarter of 2027? Vera Bradley reported a $3.3 million profit for the quarter, a swing back into the black. The result was supported by a 9.2% increase in comparable sales and a gross margin benefit from tariff refunds. The company's Indirect wholesale segment continued to weigh on results, according to commentary on its earnings call. What are comparable sales and why do they matter here? Comparable sales measure revenue from stores and digital channels open long enough to be compared with the same period a year earlier. They strip out the effect of opening or closing locations, so the 9.2% gain reflects existing customers buying more rather than growth from added square footage - a cleaner read on brand demand. Why are tariff refunds treated differently from sales growth? A tariff refund is money returned on duties previously paid on imported goods. It flatters gross margin in the period it lands and then does not recur. Comparable sales growth, by contrast, can compound into the following quarters. Separating the two is essential to judging whether profitability is durable. What is Vera Bradley's Indirect segment? Indirect is the wholesale and licensing side of the business: product sold through department stores, specialty retailers, gift shops and other third-party channels rather than through Vera Bradley's own stores and website. Orders there move with partners' inventory budgets, which can diverge from underlying consumer demand. Management flagged it as a continued drag. How did the stock react to the results? Shares traded at 4.42 as of 13:57 GMT on 16 September 2026, up 8.07% from a prior close of 4.09, with a day range of 4.10 to 4.43. That put the stock near its intraday high, a company-specific move against a broadly quiet market session. What should investors watch next? Three markers: gross margin in the next quarter once the tariff refund benefit is no longer in the numbers; whether comparable sales momentum holds against tougher year-ago comparisons; and whether the Indirect wholesale segment stabilizes so that Direct-channel gains reach the bottom line instead of being offset.

FashionUnited
Sep 16th, 2026
Vera Bradley's Q2 revenue increases to 71.6 million dollars

Vera Bradley's Q2 revenue increases to 71.6 million dollars OR CONTINUE WITH Vera Bradley

Yahoo Finance
Sep 16th, 2026
Vera Bradley reports Q2 2027 revenue up 1.1% with 40+ basis point gross margin expansion

Vera Bradley reported Q2 fiscal 2027 results, marking its second consecutive quarter of growth with total revenue up 1.1% year-over-year. Chairman Ian Bickley noted the company is making progress on its Project Sunshine transformation journey, with improvements in direct channels, margin structure, and balance sheet health. Gross margin expanded more than 40 basis points year-over-year, driven by improved product assortment, enhanced marketing strategy, better inventory management, and disciplined pricing. Bickley emphasised that whilst growth was more modest than the previous quarter's nearly 8% increase, the underlying business fundamentals continued to strengthen. The company's transformation strategy focuses on building operational excellence whilst delivering both top-line growth and improved business fundamentals.

WTOP
Sep 15th, 2026
Vera Bradley: fiscal Q2 earnings snapshot.

Vera Bradley: fiscal Q2 earnings snapshot. September 15, 2026 | 8:21 AM ROANOKE, Ind. (AP) - ROANOKE, Ind. (AP) - Vera Bradley Inc. (VRA) on Tuesday reported profit of $4.5 million in its fiscal second quarter. The Roanoke, Indiana-based company said it had net income of 15 cents per share. Earnings, adjusted for one-time gains and costs, came to 11 cents per share. The handbag and accessories company posted revenue of $71.6 million in the period. Kennedy Center, Capital One Arena, best children's hospitals Watch More Vera Bradley expects full-year revenue in the range of $255 million to $270 million. This story was generated by Automated Insights (http://automatedinsights.com/ap) using data from Zacks Investment Research. Access a Zacks stock report on VRA at https://www.zacks.com/ap/VRA

Yahoo Finance
Sep 15th, 2026
Vera Bradley reports Q2 growth with revenues up 1.1% to $71.6M, direct segment sales surge 8%

Vera Bradley reported second consecutive quarterly revenue growth, with consolidated net revenues rising 1.1% to $71.6 million in its fiscal second quarter ended August 2026. The Fort Wayne-based company's direct segment sales grew 8.0%, marking five straight quarters of sequential improvement, with comparable sales up 9.2%. Inventory declined 28% year-over-year whilst the company generated $23 million in operating cash flow. Vera Bradley ended the quarter with $34 million cash, double the prior year, and no debt. The company reported net income from continuing operations of $4.5 million, or $0.15 per diluted share, reversing a $4.7 million loss in the year-ago period. Vera Bradley reaffirmed its full-year fiscal 2027 sales and operating margin guidance.

INACTIVE