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Granicus expands Government Experience Cloud with AI-powered analytics and intelligence. September 16, 2026 New GXI Professional extends Government Experience Cloud (GXC) with end-to-end experience analytics and recommendations; Granicus to showcase the innovation at the Government Experience Virtual Summit on September 17 Washington, D.C. - Granicus, the leader in public sector experience solutions, today announced a major expansion of its Government Experience Cloud platform with the addition of comprehensive AI-powered analytics and intelligence. Government Experience Insights (GXI) Professional helps agencies continuously measure and improve their digital experiences to ensure resident engagement and service delivery goals are achieved. Granicus will showcase GXI Professional, exclusively available to GXC customers, at the Government Experience Virtual Summit on September 17. Government Experience Cloud is Granicus' purpose-built platform that helps public sector organizations deliver seamless digital experiences and services to the people they serve. Thousands of agencies across the U.S. and globally leverage GXC's end-to-end experience capabilities to grow and strengthen resident engagement, deliver services more effectively, improve efficiency, ensure compliance, and increase transparency. Now included with GXC, GXI Professional insights and analytics helps agencies understand how experiences perform across audience segments, identify where friction is impairing results, and prioritize actions that will have the greatest impact on improved outcomes. Powered by intelligence derived from 30 billion anonymized annual government interactions across more than 7,000 government organizations, GXI Professional leverages advanced AI and machine learning to analyze experience data generated across the public sector's most adopted experience platform globally, GXC, to derive rich industry benchmarks and best practices. This embedded industry intelligence allows GXI to deliver prioritized, actionable insights and recommendations for each agency experience and resident journey to help staff continuously improve service delivery, engagement, satisfaction, and impact. "Historically agencies have had to stitch together isolated and incomplete reports to try to determine how digital experiences are performing. GXI Professional is designed to not only bring a unified view of the customer journey, but to leverage advanced AI and our global best practices to bring empirical data to the important question of what to do next," said Mark Hynes, CEO of Granicus. "By identifying friction points, surfacing improvement opportunities, and measuring the impact of changes over time, GXI Professional helps government teams focus limited resources on the improvements that can deliver the greatest benefit for residents and demonstrate their results empirically." With GXI Professional, government teams can: * Diagnose resident experience friction: Measure how digital journeys perform across audience segments, identify where friction is impairing results, and prioritize the issues most likely to affect satisfaction, access and experience goals. * Prioritize action: Translate complex experience signals into clear recommendations for content, forms, outreach and digital service improvements. * Measure progress: Track changes in experience, engagement and behavior over time, giving leaders evidence of what improved and where more attention is needed. * Integrate analytics into delivery: Connect insights to communications, websites, forms and service experiences agencies already deliver through Government Experience Cloud, without adding another disconnected analytics tool. Granicus delivers public-sector expertise with GXC and GXI Professional to help agencies translate insights into measurable improvement. Granicus practitioners work alongside government teams to interpret findings, prioritize opportunities, and establish repeatable improvement processes that strengthen resident outcomes. "GXI Professional combines AI and one of the largest government experience datasets available to help leaders identify and address the improvements that matter most," said Karthik Anbalagan, General Manager for Emerging Technologies. "Seeing a decline in benefits applications? GXI will help you identify what's driving dropoff, where customer journeys break down, and how to turn them around so your residents can complete their tasks online." That's the difference between reporting data and understanding what to do next," added Anbalagan. Exclusive invitation for GXC Customers Granicus is inviting Government Experience Cloud customers to gain early access to GXI Professional. Participants will receive an AI-driven assessment of their digital experiences that identifies initial opportunities to reduce friction and improve resident outcomes, and a guided implementation of GXI to implement ongoing recommendations and continuous improvement. Customers can contact their Granicus Experience Partner for more information. At the Government Experience Virtual Summit, attendees will get an early look at GXI Professional and learn how leading agencies are using the Government Experience Cloud platform to modernize service delivery, strengthen engagement, and improve resident outcomes. To register, visit granicus.com/gxvs About granicus. Granicus is the global leader in customer experience technologies and services for the public sector, supporting more than 7,000 public sector organizations worldwide. Through its Government Experience Cloud (GXC) platform, Granicus helps public sector organizations deliver trusted, accessible and impactful digital services. With its AI-powered digital agent and analytics solutions, Government Experience Agent (GXA) and Government Experience Insights (GXI), Granicus supports public sector organizations in the responsible application and delivery of AI across the public sector. Media Contact Gerard Kiely

Introducing Destination Canvas: The new era of destination websites. Destination marketing organization (DMO) websites have always played a central role in how travelers explore, plan, and book. However, the way those decisions are made is changing rapidly; search is no longer limited to traditional queries and click-through results. Travelers increasingly rely on artificial intelligence (AI)-powered tools, answer-first experiences, and conversational discovery to narrow options and move toward action. At the same time, expectations for speed, usability, accessibility, and overall digital experiences continue to rise. At Summit 2026, the Granicus Destinations experts introduced Destination Canvas - the new era of Simpleview CMS, created to help organizations adapt to these changes and stay ahead of what comes next. A modern foundation for how discovery works. Destination Canvas is built on the trusted Simpleview CMS platform that destinations already rely on. Importantly, this is not a new CMS or a replacement for the one your team already knows. The content management tools, destination-specific modules, integrations, and workflows that power your day-to-day operations remain in place. What has changed is the website foundation itself. Destination Canvas modernizes the front-end experience travelers see, introducing a more flexible, performance-driven framework designed for a more modern discovery landscape. The result is a website that: * Operates faster across all devices. * Is more accessible to all visitors. * Evolves with modern trends and technology. * Is better prepared for how travelers choose destinations across all search engines. Its goal is to help destinations get more value from the tools they already invest in; as search becomes more influenced by AI and answer-first experiences, websites need to be trusted, relevant, and easy to navigate. Destination Canvas was created to support that shift. From discovery to action. A website should convert interest into engagement and engagement into action. Destination Canvas strengthens every stage of the visitor journey. It helps content become easier for search engines and AI-powered tools to find, understand, and trust. This improves visibility in the places where travelers are increasingly making decisions. Once visitors arrive, the experience becomes just as important as discoverability. Faster page performance, improved usability, and more intuitive navigation help travelers find what they need quickly - whether they are researching a future trip, exploring events, or evaluating meeting and event opportunities. Those improvements create clearer paths to meaningful outcomes, like: * Partner referrals. * Newsletter sign-ups. * Itinerary engagement. * Visitor planning activities. * Meeting or event inquiries. Rather than focusing solely on traffic, Destination Canvas helps organizations create better experiences that encourage visitors to take action. Design freedom without compromise. One of the most significant improvements that Destination Canvas introduces is the ability to create and manage digital experiences. Marketing teams gain greater flexibility to shape website experiences around their brand, campaigns, and audience needs. Flexible layouts, reusable components, and destination-specific design patterns make it easier to launch new experiences and evolve existing ones without sacrificing consistency. Your website will adapt alongside your organization. Destination Canvas gives teams the freedom to move faster while maintaining a cohesive and high-performing experience - whether you're launching a campaign, highlighting a major event, or evolving a brand identity. Put simply, your team controls the experience while the platform ensures it performs. Performance and accessibility built in. Modern travelers expect digital experiences to be fast, intuitive, and accessible. Those expectations continue to grow regardless of device, location, or browsing behavior. Destination Canvas incorporates performance and accessibility best practices into the website foundation from the beginning. This helps destinations deliver faster load times, cleaner user experiences, and more consistent interactions across devices. By building these standards into the platform foundation, organizations can create more usable experiences while supporting broader accessibility initiatives and long-term website quality. Your website will feel easier to use, keep visitors engaged longer, and help reduce friction throughout the journey. Built for destinations, backed by experience. Everything that makes Simpleview CMS the industry standard remains at the core of Destination Canvas. Organizations continue to benefit from destination-specific content modules, tourism-focused workflows, partner management capabilities, and integrations that support the broader tourism ecosystem. These proven capabilities are now paired with a modern website foundation built specifically for how destinations are discovered online. That combination creates the unique advantage of the innovation needed for tomorrow, without losing the expertise and operational capabilities relied on today. What this means for you. Destination Canvas transforms the role of the destination website from a digital brochure into a strategic growth platform. For marketing teams: It creates more flexibility, more efficiency, and greater confidence in how digital experiences are managed. For leadership: It provides a stronger foundation for visibility, engagement, and long-term value. For visitors: It delivers faster, clearer, and more intuitive experiences that make it easier to move from inspiration to action. Most importantly, it keeps destinations competitive as discovery, traveler expectations, and technology evolve. Destination Canvas is the new era of Simpleview CMS. Built for destination marketing. Reimagined for what's next. Ready to see what's next for your destination website? Start with a discovery call and get a clear path to improving performance, discovery, and engagement. See what's possible for your destination website.

Why the 2027 accessibility deadline is really a 2026 problem, according to Granicus. July 30, 2026 The company is warning governments against treating the extension as breathing room, pointing to governments that have already done the work Washington, D.C. - Governments that are treating the extended federal accessibility deadline as breathing room are making a costly mistake, according to Granicus, the global leader in digital experience technologies and services for the public sector. The work involved takes the better part of a year to do properly, which means the time to start is now. Under the Department of Justice's Title II rule, state and local governments serving populations of 50,000 or more must meet the WCAG 2.1 Level AA accessibility standard by April 26, 2027. Smaller jurisdictions and special districts have until April 26, 2028. The deadline for larger jurisdictions was moved from April 2026 earlier this year, but the underlying legal obligation has not changed. Accessibility has been required for years. The updated rule simply brings clearer expectations and stronger consequences. Granicus is urging public sector leaders to treat the additional year as a planning cycle instead of a postponement. Bringing a government's websites, applications and documents up to standard means auditing large volumes of content, remediating it, training staff and testing throughout. For most agencies that work runs across many months, and often longer. A government that waits until the deadline feels close will already be behind. Granicus has developed an Accessibility Maturity Model to help governments understand where they stand and what comes next. The model identifies five stages, from Ground Zero, where agencies are in a reactive state of patchwork fixing, through to Stage 4, where accessible service design is built into how a government publishes and operates every day. Granicus's own research found that 69 percent of agencies surveyed currently sit in the two earliest stages, still finding their footing rather than taking systematic control. Recent polling by Granicus also suggests many agencies are some distance from ready. In live polls during a recent Granicus accessibility webinar, not one government professional felt their agency was staying ahead of regulatory change and public needs. Nearly two thirds (64%) said they were either hesitant about the right path forward or new to the standard and unsure of their plans. When asked about the biggest barrier to accessible public meetings, government professionals named multilingual access most often, ahead of virtual access such as streaming and captioning. "Accessibility is not a box you tick once and forget. Much like cybersecurity, it is an ongoing responsibility that has to be managed every day," said Katy Jones, Quality Engineering and Accessibility Manager, Granicus. "The agencies getting this right are the ones that started early and built accessibility into how they work, instead of treating it as a one-time audit. The deadline moved, but the task did not get any smaller. The good news is that it is achievable, and we have governments proving it." One of those governments is the City of West Palm Beach, Florida, which treated the original 2026 date as its target and met it. The city has identified and begun remediating more than 3,000 PDFs and now supports 1.3 million website users with a more accessible digital experience. "Preparing for ADA Title II compliance has been a multi-year effort that required collaboration across departments, continuous training, and a commitment to making accessibility part of everything we do. By taking a proactive approach and beginning this work early, we were able to make meaningful progress, better serve all members of our community, and successfully meet the original 2026 compliance deadline," said Kathleen Joy, Director of Communications, City of West Palm Beach. Richland County, South Carolina tells a similar story. The county converted and replaced more than 8,000 PDFs with accessible web content and saw more than 220,000 additional quarterly page views, alongside a measurable improvement in its digital quality score. Kyle Holsclaw, Director of Information Technology, Richland County said: "Richland County has made web accessibility a strategic priority by replacing our aging on-premises website with a modern, hosted Granicus platform designed to provide a more accessible and user-friendly experience for all residents. We have also undertaken a significant effort to archive older, less accessible PDF documents and are continuing to transition information into accessible web pages and online forms, making County services easier to find and use. Building the new site in less than a year gave us a fantastic opportunity to completely audit every piece of content and decide what would move over and in what form. We had tools like Siteimprove to help with document inventory and concurrently ran internal trainings around accessibility, usability and writing in plain language for our content creators. We partnered with our local disability-led nonprofit to underscore the importance of the work. It's easier to ask staff to change when they can understand and experience the why." The experience of County of Monterey, California illustrates just how deep that work can go. "When we began rebuilding our Housing and Community Development website, I found almost 19,000 PDFs, most of which were still live. After archiving the low-hanging fruit, we were still left with around 4,000 necessary documents, some of which were 900 pages long. It became clear this wasn't something we could solve by remediating documents one by one. We had to rethink the way information and services are delivered online entirely. It has taken us nearly four years to become compliant by the deadline, but this work is helping us change processes, not just patch the problem," said Dina Northcutt, Management Analyst, Housing and Community Development, County of Monterey. The need is significant. Around 70 million adults in the United States live with a disability, just over a quarter of the adult population (source link). For many of them, an inaccessible government website is the difference between reaching a public service independently and being shut out of it. Document accessibility remains one of the most common points of failure. Most governments rely heavily on PDFs, which are not accessible by default and cannot be made compliant by automated tools alone. They require manual review to meet the standard, which is one reason the work takes time and cannot be rushed at the last minute. About Granicus. Granicus is the global leader in digital experiences for government, supporting more than 7,000 public sector organizations worldwide and managing more than 30 billion digital interactions each year. Through its Government Experience Cloud (GXC), Government Experience Agent (GXA), and Government Experience Insights (GXI), Granicus helps governments deliver trusted, accessible, and efficient services - at scale, and with accountability built in. Media Contact Gerard Kiely