Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Assistant Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeMacaoNo salary listedIn-person

About the Job

Responsibilities

Provide leadership and support for All Day Dining Restaurant colleagues.
Train, evaluate, and schedule All Day Dining Restaurant colleagues in accordance with company policies and guidelines.
Ensure the profitability, efficiency, and creativity of the All Day Dining Restaurant.
Develop and implement a system for checking maintenance of tabletop supplies through staff side-work duties.
Create side-work schedules for all positions and ensure compliance and follow-through.
Supervise the maintenance and cleanliness of the All Day Dining Restaurant at all times.
Use the Colleague Handbook to communicate rules and regulations consistently to the team.
Plan menus, prices, and promotional events for the All Day Dining Restaurant to maximize revenue-generating opportunities.
Identify areas for improvement in service and food and beverage quality by reviewing service quality audit reports, guest comment cards, and guest incident reports, and formulate action plans.
Encourage proactive and effective interdepartmental communication to promote teamwork and enthusiasm.
Conduct and assist with colleague counseling and disciplinary procedures in accordance with Mandarin Oriental, Macau procedures.
Ensure Mandarin Oriental, Macau grooming and appearance standards are implemented and maintained.
Conduct annual appraisals for all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
Ensure company fire, life, health, safety, and security standards are maintained and carried out, and monitor them regularly to support a 100% score on the MOHG health and safety audit.
Ensure customer satisfaction from arrival to departure in accordance with standards and procedures manuals, the Legendary Quality Experience (LQE), and MO PILLARS.
Maintain a well-trained and motivated team to deliver a high level of service according to the Group's and international luxury hotel standards.
Meet and greet VIPs and influential clients and follow up on all discussed details.
Liaise with the Training Manager on departmental learning and development needs.
Schedule colleagues to maintain Mandarin Oriental service standards while operating within budgeted labor cost guidelines.
Ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
Attend and participate in required meetings regularly.
Conduct regular departmental meetings and provide a forum for improving departmental communication.
Ensure all menus are accurate, current, correctly spelled, clean, and presentable.
Ensure menu descriptions are up to date and distributed appropriately.
Perform other reasonable duties as required by the Outlet Manager.
Deputize for the Manager in the Manager's absence.

Duties and Supporting Responsibilities

Provide leadership and support for All Day Dining Restaurant colleagues.
Train, evaluate and schedule All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines.
Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant.
Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
Create side work schedules for all positions. Ensure compliance and follow through.
To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time
Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Macau procedures.
To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
To liaise with the Training Manager on departmental learning and development needs.
To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
To attend and participate in all required meetings on a regular basis.
To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
Ensure menu descriptions are up to date and distributed appropriately.
Perform any other reasonable duties as required by the Outlet Manager from time to time.
Deputizes the Manager in his/her absence.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size: 10,001+
Company stage: IPO
Headquarters: Hong Kong
Founded: 1963

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