Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

SHIFT - Per Required Need (PRN) for coverage - see below in pay area for additional information.

The Crisis Clinician is a member of a multi-disciplinary team, which provides telephonic and outreach crisis intervention and evaluation services to individuals and families. The primary goals of these programs are to divert individuals from admission to an emergency department, the criminal justice system, and inpatient psychiatric treatment while maximizing the use of community resources for stabilization purposes. These programs serve individuals who could have a co-occurring disorder and may also be homeless. MRRCT which includes the Mobile Crisis Assessment and Triage (MCAT) team and Child, Youth, and Family Mobile Crisis (CYFMC) team. The MCAT team serves individuals who are 21+ years old.

The Crisis Clinician provides rapid response, assessment services, crisis intervention, engagement, supportive counseling, information and referral, assistance with Medicaid enrollment as appropriate, linkage to requested/necessary resources and appropriate community-based mental health and linkage to substance use services for ongoing treatment and follow-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide initial and follow-up phone triage, assessment, and de-escalation services for individuals who are in an emotional or behavioral health crisis, including those referred for Involuntary Treatment Act (ITA) services.
Provide crisis and hospital diversion services to youth, adults, and families in a behavioral health crisis and facilitate use of/access to crisis hospital diversion resources.
Provide referral services to individuals requesting assistance or 3rd party referral sources to provide community stabilization and diversion services to the identified individual in crisis, including linkage to a Designated Crisis Responder (DCR).
Complete risk assessments to determine if the person is at risk for suicide and/or homicide, and staff the results of the assessment with a supervisor or clinician II to ensure the person’s safety and the safety of others.
Work in collaboration with the Mobile Dispatch Unit to ensure case response meets contract requirements.
High-risk cases must be brought to a supervisor, in a timely manner, for immediate and appropriate assistance related to response.
Provide initial and follow-up phone and face to face assessments for individuals who are at risk.
Create or further develop recovery plans and on-going support to promote stabilization plans with the individual’s support network.
Refer individuals who are eligible to Trueblood forensic programs, as appropriate.
In collaboration with clients and their support network, develop stabilization and safety plans that are reviewed with a Clinician II or supervisor.
Complete comprehensive documentation which supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Follow up on referrals made regarding at risk/high risk individuals to ensure stabilization and/or services obtained.
FBH will attempt to hire staff for a fixed shift. However, there may be a time that a clinician may be asked to work a different shift due to coverage concerns.
Maintain working relationships with the courts, attorneys, providers, police and sheriff's deputies, jail staff, clinical and administrative persons at inpatient psychiatric facilities throughout the state, staff of other agencies, advocates and consumer groups and citizens.
Participate in Peer Review, supervision, in-center educational and administrative meetings as directed.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Assist non-Medicaid individuals to access Medicaid as appropriate.
Provide case management and wrap-around services as needed.
Assist clients in obtaining basic needs such as emergency housing/shelter services, financial assistance, medical services, medications, and other resources that will help them maintain stability in the community.
Provide coaching, advocacy, information and referral, linkage and coordination with resources, and ongoing support.
Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.
Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

Bachelor’s degree in behavioral health or related field.
Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.

PREFERRED:

Two years of experience working with psychiatrically impaired populations.

KNOWLEDGE, SKILLS & ABILITIES:

Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Knowledge of or ability to gain knowledge of all WAC and RCW requirements for Crisis and Involuntary Treatment Services
Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.
Ability to manage 10 to 20 active cases
Demonstrate evidence of critical thinking, decision-making ability, problem-solving skills and ability to work autonomously.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position provided client services in community settings on a daily basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.
Some environments may not be ideal in terms of cleanliness or being habitable.
Daily travel between locations is required.
The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.
Daily use of a computer is required.
May be required to lift 10 - 20 pounds.
Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.
There may be added shift differential depending on the shift worked.
Per Required Need positions are not benefited and not eligible for sign-on bonus.
If hired, will be required to attend 2 day in person orientation and 1/2 day in person training for first week.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits

Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks

Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.

About the company

Frontier Behavioral Health provides a full spectrum of behavioral health care in Spokane County. It runs 24/7 crisis intervention and Crisis Response Services, including Involuntary Treatment Act evaluations, and operates 48 inpatient beds for Evaluation & Treatment and Stabilization. Most services are outpatient, and FBH serves Children and Youth, Adults, and Elders, with programs such as Peer Support, nursing home and school-based services, care for the homeless, a Clubhouse, and Vocational Rehabilitation/Employment services. With a staff of 700+ and more than 16,000 clients served each year, the goal is to deliver accessible, coordinated care across ages and life situations in the community.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Get referred to Frontier Behavioral Health

See people who can refer or advise you

Simplify's Take

What believers are saying

Frontier won the Spokane 988 hub again in January 2026.
Its virtual behavioral health urgent care expanded regionwide on April 28, 2026.
The downtown CHAS clinic broke ground June 29, 2026, adding 4,000 annual patient capacity.

What critics are saying

The 2026 Teamsters petition signals frontline labor pressure inside crisis response operations.
The Spokane clinic needs $5.7 million Frontier financing, tightening balance-sheet flexibility.
If 988 hub contracts shift after June 2025, Frontier loses a core revenue anchor.

What makes Frontier Behavioral Health unique

Spokane’s 988 hub keeps Frontier central to regional crisis response in 2026.
Its behavioral response unit and outpatient network create vertically integrated local care delivery.
The new CHAS partnership clinic opens 2027, extending Frontier’s footprint into primary care.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Sick Leave

Company News

Cowles Co.

Oct 8th, 2026

New Markets pipeline grows in Spokane.

New Markets pipeline grows in Spokane. Organizations position themselves for a share of a $5B federal program. October 8, 2026 Organizations behind a growing pipeline of projects across Spokane - including a behavioral health center, a mixed-use childcare development, and an expanding transitional pediatric health facility - are actively positioning themselves for a federal tax-credit program to help their projects move forward, says Steve MacDonald, director of community and economic development for the city of Spokane. The activity comes as the U.S. Treasury opens applications for a new $5 billion round of New Markets Tax Credits through its Community Development Financial Institutions Fund. The New Markets Tax Credit financing program is designed to spur private investment in economically distressed communities by providing tax credits to investors who finance qualifying development projects. New Markets Tax Credit projects typically require a minimum total project cost of $10 million to be economically viable. Applications from Community Development Entities are due Nov. 10. New Markets Consultants - advocates hired by organizations who evaluate projects and gauge their New Markets Tax Credit eligibility - are working to get Spokane-area projects into those organizations' pipelines, MacDonald says. "The New Markets Consultants that have been connected to some of those projects are all trying to make sure the timing is right, that their project is in the pipeline within the Community Development Entity's application," he says. Three Spokane organizations have hired consultants to help them attract and secure an investment from a Community Development Entity. Spokane-based Maddie's Place, a neonatal transitional facility, is a strong fit for the program, MacDonald contends. The organization, located at 1004 E. Eighth, is planning a $15 million campus expansion aimed at increasing clinical capacity, strengthening family support services, and enhancing long-term program sustainability. "That's a later 2027 project, but nonetheless, we're asking that it be put in some (Community Development Entity) applications and making sure people are aware of this project because it's a high-impact project," MacDonald says. "They're a perfect case for New Markets. There are groups out there that focus on that kind of issue; they're really going to like that project." Frontier Behavioral Health, in partnership with Community Health Association of Spokane, has also hired a consultant and is seeking an allocation for its new building at 130 E. Sprague. The 10,000-square-foot clinic will connect patients of Frontier Behavioral Health to primary care providers and connect CHAS patients to mental health treatment. The project drew attention from several Community Development Entities, banks, and tax-credit investors in May at CohnReznick's 25th Annual New Markets Tax Credit Summit, MacDonald explains. "We're hopeful on that one," he says. Another project that drew interest at the conference is the Northeast Public Development Authority's plan to build a $12.5 million workforce housing project in Spokane's Hillyard neighborhood. As reported by the Journal, the project, centered on a half-acre of property at 3011 E. Wellesley, is envisioned as a three-story structure with 30 residential units on the second and third floors and a childcare center on the ground floor. Other organizations are also showing interest in pursuing New Markets Tax Credits, a sign of growing momentum in a program that the region failed to leverage for over a decade, MacDonald says. While he can't disclose those organizations yet, he says he is looking forward to an industrial project on the West Plains that will bring 60 jobs to the area. The New Markets Tax Credit program was authorized by Congress in 2000. Since its inaugural round in 2002 through the end of 2025, the program has awarded $91 billion to Community Development Entities. Those entities subsequently invested those tax credits into economically distressed communities, creating and/or retaining 950,000 jobs, supporting the construction of 106.2 million square feet of manufacturing space and 111.3 million square feet of office space, building nearly 15,000 affordable housing units, and generating $8 of private investment for every $1 of federal funding, according to the U.S. Treasury. When MacDonald stepped into his role at the city a few years ago, he noticed that Spokane County had not closed any New Markets Tax Credit deals since 2011. He estimates that the lack of participation in the program conservatively cost the region between $50 million and $100 million in direct federal subsidy, and several times that amount in total project investment. Over the last couple of years, he has made it his mission to educate the business community about the program. Those efforts have paid off. In September, Portland, Oregon-based Craft3, a nonprofit community lender and designated Community Development Entity that helps finance projects in underserved communities, finalized two tax-credit investments in Eastern Washington valued at $35.5 million. "Having Craft3 get another award is going to help Spokane," MacDonald says. Unlike a traditional grant program, businesses and nonprofits don't apply directly to the federal government for funding, MacDonald says. Instead, the tax credits attract private sector investment by incentivizing banks to invest in qualified projects through Community Development Entities, which are specialized lenders that have been awarded the tax credits by the U.S. Treasury. Banks receive a 39% tax credit over seven years in exchange for their investment in distressed areas, he says. The value of an allocation also differs from the amount of money a project ultimately receives. A $10 million New Markets Tax Credit allocation, for example, can result in roughly $2 million in net financing benefit to a project that doesn't have to be repaid. MacDonald says he hopes the growing pipeline of projects marks a shift. He's planing to attend the next national New Markets Tax Credit conference in October, where he and consultants representing Spokane projects will meet with Community Development Entities and tax-credit investors and pitch projects in the city. "I'm going to try to really pitch the projects here in Spokane," he says. "We'll really have the opportunity to tell the Spokane story and tell the story about all these projects."

Frontier Behavioral Health

Crisis Clinician - MCAT

About the job