Senior Manager - IT Operations
$225k - $295.4k/yr
Expert
San Francisco, CA, USA
In PersonWork from the San Francisco office five days a week. Travel up to 25%, with a deliberate cadence in Cambridge and New York during the first six months.
IT Operations
No H1B Sponsorship
About the job
Requirements
- At least 10 years of experience in IT, including at least 3 years managing IT engineers, a help desk, or an IT operations team at a high-growth company.
- Experience building a support function, including defining its service model, service-level agreements, staffing, and deflection, and explaining the resulting impact.
- Working knowledge of identity management (Okta or equivalent, SCIM, and IGA), Apple-first endpoint management, Google Workspace and Slack administration, office networking and audiovisual systems, and zero-trust networking (Tailscale or comparable), sufficient to set priorities, credibly review the team's work, and ask informed questions.
- Experience hiring, coaching, giving difficult feedback, and managing performance, including across offices and time zones.
- Ability to communicate clearly and concisely with executive, business, and technical audiences.
- Sound judgment in a high-growth environment, including assessing reversibility and consequences when making decisions.
- Applicants must be eligible to work in the United States.
- Willingness to travel up to 25% to lead team members and support offices across Suno locations, with a deliberate cadence in Cambridge and New York during the first six months.
Responsibilities
- Set expectations for IT engineers against role standards, provide direct feedback, hold one-on-ones and performance conversations, and develop employees on the individual-contributor track.
- Define the IT help desk service model, including what the desk handles, what escalates to engineering, and what office managers cover at Tier 0; write job profiles and build the service desk team.
- Own the team's quarterly plan across its operational areas, assign clear ownership of each area to a named engineer, and report status to the Senior Manager of IT and leadership.
- Plan and implement changes according to scope, impact, and reversibility; ensure the team communicates before changes are implemented and can roll them back, and involve appropriate partners early.
- Scale service through effective runbooks and knowledge articles for AI-powered self-service, automation of recurring work, and the ability to absorb headcount growth without proportional growth in tickets or effort.
- Manage managed service providers, network and audiovisual integrators, endpoint detection and response and managed detection and response providers, and software-as-a-service vendors; hold them accountable for results and determine when work should be brought in-house.
- Own IT for the San Francisco office, oversee Los Angeles coverage, and partner with Facilities on buildouts, moves, and expansions.
- Lead IT operations across four US offices, covering identity and access management, endpoint management, collaboration software, office audiovisual systems, corporate networking, Tailscale, and IT service delivery.
- Manage identity and access operations, including Okta, single sign-on and SCIM coverage, joiner/mover/leaver automation through the IGA platform, access reviews, and ad hoc access requests.
- Manage the Mac fleet in mobile device management, zero-touch enrollment, operating system and patch compliance, device trust, and endpoint security in partnership with endpoint and managed detection and response providers.
- Manage collaboration software, including Google Workspace, Slack, Notion, and the broader software-as-a-service portfolio, covering configuration, hardening, licensing, and lifecycle.
- Manage office audiovisual systems, including conference rooms, videoconferencing, and event spaces.
- Manage wired, wireless, and wide-area networking across four sites, including design for buildouts and expansions with outside experts where appropriate.
- Administer Tailscale as the zero-trust network layer, including access control list policy, device posture, access to internal tools and infrastructure, and day-to-day administration in collaboration with Engineering.
- Manage IT service delivery, including the service desk, AI IT service management platform, service-level agreements, escalation paths, knowledge base, and Tier 0 partnership with office managers.
Desired Qualifications
- Hands-on experience with Okta, SCIM provisioning, and identity governance and administration tooling such as Lumos, SailPoint, Saviynt, or comparable tools.
- Experience with modern Apple mobile device management such as Iru, Jamf, or JumpCloud, and endpoint security partnerships such as CrowdStrike, SentinelOne, Expel, or similar.
- Experience running Tailscale or another zero-trust network layer in production, including access control list design, device posture, and single sign-on integration.
- IT service management design experience, including intake, categorization, service-level agreements, and reporting from scratch; AI-powered self-service is a plus.
- Experience running IT through a multi-office expansion, including new sites, floor expansions, and associated integrators and vendors.
- Experience as an early IT leader at a company that grew from hundreds to a thousand employees.
About the company
Suno creates AI-generated music from text prompts. It lets users describe a mood, genre, or idea and automatically produces fully produced songs with vocals, instrumentation, and arrangements, without requiring any musical training. The product works by turning user prompts into complete songs using generative AI models, offering a library of styles from pop and rock to ambient and cinematic. What sets Suno apart is its combination of engineering and songwriting culture, a fast-growing platform that supports many musical styles and a broad global user base, and its emphasis on making music creation accessible to non-musicians while delivering a complete song output rather than isolated elements. The company aims to reshape how songs are conceived, produced, and shared and to help more people create music by lowering technical barriers and enabling rapid, iterative experimentation.
Company Size
201-500
Company Stage
Series D
Total Funding
$775M
Headquarters
Cambridge, Massachusetts
Founded
2022
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Simplify's Take
What believers are saying
- Mikey Shulman said October 1 Suno is far beyond two million subscribers.
- Reuters reported June 3, 2026 funding above $400 million at $5.4 billion valuation.
- Suno's v6 and Speech launches expand monetization beyond music into broader audio creation.
What critics are saying
- Sony and UMG sued Suno again on September 25, 2026 over v6 training.
- Class-action plaintiffs and over 1,800 artists attack Suno's training data practices.
- A court loss could force model retraining, damages, or product shutdown within 2027.
What makes Suno unique
- Suno v6, launched September 9, 2026, edits songs with natural language.
- Speech beta, launched October 1, 2026, generates voice and music together.
- Warner Music partnership gives Suno licensed models and differentiated catalog access.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Generous Commuter Benefit
- Unlimited Paid Time Off