Guest Service Agent

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe,representingthe true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming,genuineand passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

GUEST SERVICE AGENT

Mandarin Oriental, Lago di Como’s Guest Service Agentis in charge ofwelcoming and registering guests.

Duties and responsibilities:

• Welcome and register guests upon arrival accordingly to hotel standards;

• Assistand escort guests to their rooms or their destination within the Resort; 

• Providequality service by responding to guest’s requests promptly,efficientlyand courteously; 

• Dealing with enquiries both in person, over the phone and via e-mail; 

• Address,checkand register special guests' preferences recorded PMS; 

• Providepre-arrival support for upcoming guests; 

• Anticipate guests' needsin order toprovide an exceptional and unique guest experience in line with MOHG standards; 

• Support the Concierge Team in offering recommendations for restaurants and activities;

• Review invoices and accounts accordingly to hotel policy and procedures;

• Take payments and handle cash float properly as outlined in the MOHG Controller's manual; 

• Showing co-operation and support to all the Resort colleagues; 

• Stay current with developments,proceduresand news throughHotelcommunication channels; 

• Perform any other reasonable duty as required by the Management Team.

Requirements:

Mandatory:

• Previousexperience in luxury hospitality in the same or similar position; 

• Fullproficiencyin English and Italian; anadditionallanguage is preferred

• Excellent guest service attitude; 

• Good computer skills; 

• Ability in multitasking and time-management; 

• Charming and outgoing personality with elegant manners and excellent communication skills; 

• Brilliant teamwork skills and attitude; 

• Able to stand for extended periods of time; 

• Flexible schedules and working hours; willingness to work onweek-endsand holidaysrequired. 

Desiderable:

• Very goodknowledge of restaurants, bars, theatres,eventsand attractions in the Lake Como area; 

• Very goodknowledge of transportation options andairport.

Average gross monthly salary:€1.850,00

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate.