Tecta America

Nationwide commercial roofing contractor and services

Commercial Roofing Service Coordinator

Customer SupportPosted on Nov 11

Full-timeNashville, TN, USANo salary listedIn-person

About the Job

Requirements

At least two years of recent service administration, project administration, or facilities services experience is required; construction-industry experience is preferred, and commercial roofing experience is preferred.
Proficiency with Microsoft Word, Excel, and Outlook is required. Experience with construction project management software is a plus.
Strong communication and customer service skills are required to support internal and external customers.
Strong organizational and time-management skills and the ability to multitask in a fast-paced, high-volume environment are required.
A track record of initiative, setting priorities, and taking ownership of work is required.
Effective problem-solving ability to research and resolve issues is required.
Attention to detail and commitment are required.
Ability to support a team environment to maximize morale and productivity is required.

Responsibilities

Plan and organize assigned projects and establish their objectives and goals.
Provide customer service to internal and external customers.
Create and maintain customer accounts by recording account information.
Receive and process incoming service calls and emails from internal and external customers.
Create, schedule, and maintain service work orders.
Answer service questions, suggest information about other services, and attract potential customers.
Investigate and resolve problems relating to areas of responsibility by gathering and analyzing information and taking appropriate action.
Assist with sales opportunities arising from service requests.
Provide support to local offices on processes, training, and communication.
Monitor a rotating on-call phone and schedule requests accordingly.
Perform other related duties as assigned.

Desired Qualifications

Bilingual English and Spanish ability is a plus.

Description

Position at Empire Nashville

With over 35 years of experience, Empire Roofing is your go to expert for roof replacement, repair, and maintenance for commercial, industrial, and institutional properties. We specialize in everything from built up and modified bitumen roofs to single ply and architectural metal roofing. Whether it’s leak repairs, preventative maintenance, custom sheet metal fabrication, or thorough inspections, we’ve got you covered! Trust Empire Roofing for reliable, comprehensive roofing solutions that stand the test of time.

We are seeking a Service Coordinator for our Nashville, TN shop. The Service Coordinator serves as a key resource for both internal and external customers by coordinating service requests, providing timely support, addressing questions and concerns, and ensuring a high level of customer satisfaction throughout the service process.

Job Functions:

Plan, organize, and establish objectives and goals for projects assigned.
Provide customer service to internal and external customers.
Create and maintain customer accounts by recording account information.
Receive and process all incoming service calls and emails from internal and external customers.
Create, schedule and maintain all service work orders.
Attract potential customers by answering service questions; suggesting information about other services.
Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.
Assist with sales opportunities resulting from a service request.
Provide support to local offices on process, training and communication.
Perform other related duties as assigned.
Monitor a rotating on-call phone and schedule requests accordingly.

Knowledge, Skills & Experience:

Minimum of two (2) years of recent service administration, project administration, or facilities services experience, preferably within the construction industry. Commercial roofing experience is preferred.
MS Office (Word, Excel & Outlook) skills required. Construction Project Management software experience a plus
Must possess excellent communication skills, customer service skills to serve both internal and external customers.
Strong organizational skills, excellent time management, and the ability to multi-task in a fast-paced high volume environment.
Possess a track record of initiative and establishing priorities, and ownership of work is essential.
Effective problem-solving ability to research and resolve issues.
Attention to detail and commitment.
Support a team environment to maximize morale and productivity.
Bilingual English/Spanish a plus

About the Company

Tecta America

Nationwide commercial roofing contractor and services

Tecta America is the largest commercial roofing contractor in the United States, built from ten regional firms that give local teams autonomy while using a national support network. Local units retain their name and staff, and they handle end-to-end roofing work including new construction, replacement, repair, maintenance, disaster response, plus services like TectaCare preventative maintenance, Tecta Tracker roof asset management, and green roofing. A 24/7 Customer Solutions Center coordinates nationwide service through the local offices to quickly handle issues like leaks. The company grows through acquisitions backed by private equity, mixing local expertise with national reach to serve industrial, warehousing, commercial, healthcare, education, and government customers and provide ongoing maintenance and asset management offerings.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $210M
Headquarters: Rosemont, IL
Founded: 2000

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