Unlimit

Borderless payment infrastructure provider

Onboarding Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

A university degree or equivalent in Economics, Business Administration, Finance, or a related field.
At least 1 year of experience in onboarding, account management, or customer support; experience in payments, acquiring, banking, financial services, or crypto-related industries is preferred.
English proficiency at B2 level or higher is required.
Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels.
Ability to work independently with strong organizational and time-management skills.
High attention to detail and strong analytical thinking.
Ability to understand complex structures and assess the broader business and risk picture.
Flexible and adaptable mindset in a fast-paced, evolving environment.

Responsibilities

Manage onboarding for merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures.
Prepare, review, and coordinate agreements and onboarding documentation.
Act as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress.
Develop a deep understanding of clients’ business models, including crypto-related use cases, and apply product and technical knowledge.
Build and maintain professional, long-term client relationships to ensure an excellent client experience.
Manage the end-to-end merchant and account registration process with internal teams and external contractors.
Work closely with Risk and AML teams to ensure client profiles meet regulatory and internal compliance standards.
Provide first-line approvals as part of the company’s first line of defense.
Conduct due diligence checks and assess business, operational, and compliance risks.
Support or perform technical setup, including terminal and account configuration where applicable.
Identify onboarding inefficiencies and suggest process improvements.

Desired Qualifications

Technical knowledge or experience is an advantage.
Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus.

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

What You Will Be Doing:

Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures

Preparing, reviewing, and coordinating agreements and onboarding documentation

Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress

Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge

Building and maintaining professional, long-term relationships to ensure an excellent client experience

Managing the end-to-end merchant and account registration process with internal teams and external contractors

Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first-line approvals as part of the company’s first line of defense

Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements

About you:

University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries

Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels

Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking

Ability to understand complex structures and see the broader business and risk picture

Flexible and adaptable mindset in a fast-paced, evolving environment

Technical knowledge or experience is considered an advantage

Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus

English proficiency at B2 level or higher is required

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

About the Company

Unlimit

Borderless payment infrastructure provider

Unlimit provides borderless payment services for businesses, helping them operate locally and globally. It runs a large, self-built payment infrastructure that supports accepting payments, sending payments, and managing corporate funds. Companies can issue cards, access alternative payment methods, and handle international transfers through a single platform. The product works as a payment infrastructure-as-a-service: businesses integrate Unlimit’s platform to process payments, issue and manage cards, and settle funds across multiple regions. What sets Unlimit apart is its extensive geographic coverage and wide array of local payment options, enabling companies to enter new markets with ease. Its goal is to support innovative businesses by moving beyond traditional banking, providing a scalable, global financial backend for growth.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2009

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