Staff AI Agent Engineer

Job Description

About the Role 

You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role — you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon. 

This is not a back-office engineering role — you will be in front of customers regularly and are expected to travel up to 25% of the time. 

What You'll Own 

• Customer Technical Relationships: Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle. 
• Solution Design & Architecture: Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways. 
• Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others. 
• Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time. 
• Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution. 
• Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team. 

About You 

You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team. 

• Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences. 
• Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling. 
• Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does. 
• Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users. 
• Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions. 
• Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise. 

Qualifications

Required: 

• 8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer 
• Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers 
• Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang) 
• Willingness and ability to travel up to 25% of the time 
• Ability to operate across multiple business functions and technical domains 

Preferred: 

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta 
• Familiarity with Linux and Windows environments and command line 
• Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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