System Analyst - IT Operations

Job Description

The System Analyst, Remote IT Operations will play a key role in supporting the IT services that keep our live events and remote operations running smoothly. This position blends technical expertise with operational excellence - ensuring our teams are equipped with reliable, secure, and scalable technology, wherever the work takes them.

Responsibilities:

• Deliver IT support for remote operations, including laptops, desktops, mobile devices, and network services.
• Manage inventory, installation, and configuration of remote infrastructure kits.
• Maintain documentation and updates for LAN/WAN connectivity supporting NBCU remotes.
• Track equipment and scheduling through the remote operations calendar.
• Partner closely with Broadcast Engineering, Digital, and Corporate Security to support convergence of broadcast and IT technologies.
• Oversee coordination with external hardware, software, and communication vendors.
• Identify and implement new technology initiatives and agentive AI to enhance operational efficiency and performance.
• Develop and maintain IT and networking dashboards for remote operations.
• Travel to remote sites to provide IT support during high-profile events.
• Contribute to additional projects and assignments as required.

Qualifications

 Desired Characteristics:

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent training/experience.
• 3+ years of strong knowledge of network infrastructure systems and sub-systems (routers, switches, LAN/WAN).
• Demonstrated project management skills with the ability to manage multiple priorities under tight deadlines.
• Excellent written and verbal communication skills, with proven ability to collaborate across teams and vendors.
• Strong analytical, organizational, and time management skills.
• Familiarity with emerging technologies and IT/broadcast convergence.
• Ability to effectively influence, energize, and coach others.
• Willingness to work overtime, weekends, and non-traditional hours as needed.
• Ability to travel extensively in support of remote events.
• Strong analytical, organizational, and time management skills.
• Familiarity with AI tools/applications (Co-Pilot)
• Network dashboarding (ie SNMP, Grafana, SelectorAI, SevOne)
• Must be willing to work overtime and/or on weekends when needed at location
• Must be willing to travel when needed
• Must have unrestricted work authorization to work in the United States 

Required Onsite: This position has been designated as required onsite, which currently requires contributing from the office five days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $90,000 (hourly/non-exempt)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Compensation: 65000 to 90000 (USD) (HOURLY)