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Love, Bonito

Direct-to-consumer women's fashion e-commerce

Retail Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A passion and genuine interest in fashion and retail is required.
  • Strong retail store management, inventory management, multitasking, and execution abilities are required.
  • A customer-centric, people-oriented approach and ability to handle customer and retail staff issues are required.
  • Ability to drive sales and a strong conversion rate, with good knowledge of products, what works in-store, and visual merchandising skills, is required.
  • Ability to think and work systematically, with sound judgment and discretion, is required.
  • Strong problem-solving skills and ability to develop scalable, sustainable, and cost-efficient solutions are required.
  • A self-starting, proactive, hands-on approach is required.
  • Strong communication skills to inspire and influence internal stakeholders at headquarters or in markets are required.
  • Three or more years of relevant work experience is required; fashion or retail company experience is preferred.
  • Minimum SPM or diploma in Retail Management, Fashion, or a related field is required.
  • Proficiency in spoken and written English and Malay or Chinese is required.
  • Strong leadership and communication skills and the ability to work with minimum supervision are required.
  • Availability to work 45 hours per week across five days, including weekends and public holidays, is required.

Responsibilities

  • Supervise the retail store, ensure excellent store operations, and drive store sales growth.
  • Meet sales goals by leading, managing, mentoring, and providing feedback to full-time and part-time retail associates.
  • Inspire and motivate the retail team to work toward collective goals.
  • Manage customer care, sales and stock management, visual merchandising, operations, human resources, and loss prevention.
  • Develop strategies to enhance the store customer experience and drive sales performance.
  • Train and mentor the team to provide considerate customer service.
  • Develop, improve, and optimize retail processes to improve productivity and store operations.
  • Assist with receiving new stock; control returns, damages, and transfers; and open and close cashiers.
  • Assist with store inventory levels and maintain inventory accuracy by monitoring, scheduling, and ordering inventory as required.
  • Oversee general store administration and ensure compliance with policies and procedures.
  • Maintain store condition and visual merchandising standards; optimize in-store displays with the Visual Merchandising team.
  • Conduct stock-taking exercises at intervals during the year or as required.
  • Plan manpower resources for permanent and temporary retail staff; manage shift schedules and the retail staff budget to maintain staffing levels based on peak hours, days, and seasonality.
  • Conduct weekly business reviews to expand the customer base, increase store traffic, and optimize profitability.
  • Handle issues arising from staff or customers, including complaints and grievances.

Desired Qualifications

  • Relevant experience in a fashion or retail company is preferred.

About the Company

Love, Bonito

Direct-to-consumer women's fashion e-commerce

Love, Bonito designs and sells women's fashion online through a direct-to-consumer model on lovebonito.com. Its clothes—dresses, skirts, tops and vests—are designed for comfort, style, and fit, sold directly to shoppers to maintain brand control. Unlike many brands, it builds a community around empowerment and centers the design process on better fit and collection storytelling. Its goal is to help modern women feel confident and capable by offering practical, well-made clothing for work and leisure.

Company size
501-1,000
Company stage
Series C
Total funding
$63M
Headquarters
Singapore, Singapore
Founded
2010

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