Concentrix

Global BPO offering customer engagement services

Training and Quality Training Supervisor

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Ability to analyze, schedule, and implement classroom training in support of client programs.
Ability to cultivate client and departmental relationships to reduce costs, improve performance, and increase revenue.
Ability to develop a department of well-trained, competent professionals who continuously improve the organization and themselves.

Responsibilities

Assist with the analysis, scheduling, and implementation of classroom training to support client programs and workforce preparation.
Provide overall direction, coordination, and evaluation of the department.
Conduct Train-the-Trainer sessions.
Conduct quarterly one-on-one meetings with Trainers.
Coordinate with the Quality Supervisor and Operations on consistency issues.
Create and maintain the consultant training schedule.
Cultivate a close working relationship with Training Managers, Training department personnel, Operations, and other company managers, supervisors, and consultants.
Coordinate the maintenance and development of training workbooks and other tools used by the Training organization.

Job Title:

2026 Training and Quality GVPAD – Training Supervisor

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Develop a department of well-trained, competent professionals who continuously improve the
organization and themselves
Conduct Train-the-Trainer sessions
Conduct quarterly one-on-ones with Trainers
Coordinate with the Quality Supervisor and Operations on consistency issues
Create and maintain consultant training schedule
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location:

PHL Quezon City - Tera Tower 20th Floor

Language Requirements:

Time Type:

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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