Surveillance Agent

Job Description

THIS IS A SWING SHIFT ROLE. SWING IS SECOND SHIFT, EVENING/OVERNIGHT HOURS. 2PM-10PM.

The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns and uses various card count systems.
• Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
• Maintains paper video logs and maintains logs per department and company procedures.  Writes proper report as needed.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

Qualifications

• This position is required to spend majority of shifts in a small enclosed work area.
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Must be able to use the equipment associated with the position, including, but not limited to, radio equipment, computer monitors, keyboard and MV99 Robot multiplexers and video recorders.
• Must be able to accurately monitor slot equipment of SIS system.
• Must be able to inspect and maintain areas for which responsible and distinguish between different denominations of currency.
• Ability to effectively and efficiently move around all work areas.
• Ability to work in secluded areas.
• Ability to operate all surveillance equipment.
• Ability to perform basic mathematical and computer functions.
• Ability to communicate effectively with all levels of employees
• Radio equipment, computer monitors and keyboard, Burle Video Systems, Vindicator Alarm System, Players Card Monitoring System, video thermal printer, video recordings, and personal computer.
• Must be able to work varying shifts and time schedules as needed.
• Knowledge of different table games.
• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.