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Transcom

Outsourced AI-driven CX solutions provider

Senior HR Business Partner & Team Lead HR Germany

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeRemote

About the Job

Requirements

  • Completed university degree, for example in Business Administration or Business Law, or commercial vocational training with relevant further qualification.
  • Several years of well-founded professional experience as an HR Business Partner or HR Generalist.
  • Sound knowledge of employment law, wage tax law, and social security law, and demonstrable experience collaborating and negotiating constructively with the works council under the Works Constitution Act.
  • Initial or substantial experience leading and developing smaller HR teams.
  • Practical experience in personnel administration and preparatory payroll processing.
  • Very good written and spoken English, at least B1/B2 level.
  • Very good Excel skills and confident use of Microsoft Office, Google Workspace, and HR SAP systems.

Responsibilities

  • Advise leaders through empathetic sparring and legally sound guidance on employment and collective bargaining law, performance management, and succession planning.
  • Align HR initiatives closely with company objectives and manage complex employee relations.
  • Conduct constructive works council negotiations and prepare works agreements and co-determination procedures.
  • Ensure accurate payroll in collaboration with external service providers.
  • Manage personnel files and absence records in compliance with the General Data Protection Regulation and maintain HR SAP systems.
  • Lead the professional and personal development of the local HR team with a transparent leadership style.
  • Contribute actively to HR budget planning and develop internal policies.
  • Implement initiatives concerning incentive systems, health, and wellbeing.

Desired Qualifications

  • Ability to deliver strategic advisory projects with the same care and commitment as operational day-to-day tasks.
  • Strong service orientation, diplomatic negotiation skills, and an integrative, transparent leadership style.
  • Work independently and accurately in compliance with the General Data Protection Regulation, including during dynamic periods.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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