Operating Model & Organizational Consultant

Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving parts into a unified blueprint — and would you like to pursue a journey toward becoming a next-level consultant within a cutting-edge area of data-enabled brand and business consulting? Then you might be just the Business Process Consultant we're looking for.

With a growing portfolio of clients that specialises in designing consumer-centric strategies by combining creativity with data to build valuable relationships between consumers and brands, we are seeking a Business Process Consultant to join our team.

What will your day look like?

As a member of our Business Architecture team, you will work with peers and other consultants, driving commercial opportunities and helping us take our service offering to the next level. More specifically, your tasks include:

• Conducting interviews with key stakeholders to gather information about current ways of working

• Mapping and designing organisational operating models, capabilities, and marketing processes

• Defining and describing roles, responsibilities, and decision-rights frameworks

• Developing and implementing solutions to support and improve our clients' ways of working

• Identifying areas of improvement and providing recommendations to optimize organizational performance, structure, and delivery effectiveness

• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels

• Engaging and facilitating workshops with client stakeholders — including cross-functional and executive audiences — to build understanding and drive adoption of new processes, tools, or templates

• Identifying opportunities to apply AI, automation, and data-driven insight to modernize client processes and improve operational performance

• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants within MAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty of opportunities to develop your personal and professional skills.

This role is based in North America (preferably within EST time zone) – we have offices in Toronto and Austin but have flexibility on location. Your work will depend on close collaboration with the broader team - colleagues and experts across technology, data, marketing operations, creative, and client teams. We are a leader within our field and a transformation partner for some of the most admired brands in the world.

What do you bring to the table?

As a person, you are a positive, sociable team player who enjoys collaborating across teams. You have a strong drive, a self-starter and can-do mentality, and a strategic and analytical mindset that lets you see the big picture while staying structured and detail-oriented. You are strong at building relationships, running processes, and translating complexity into clear, compelling stories. In addition, you have:

• A bachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field

• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines 

• Working knowledge of business architecture practices such as process design, value streams, and operating model design

• A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team

• Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels

• Ability to form and maintain cross-functional relationships and drive stakeholder alignment

• A willingness to travel and be flexible, as many of our clients and colleagues are located in other time zones

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps large businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.

With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

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