Guest Service Agent - Front Office

Job Description

• With your experience, create an impact on our guests in this hands-on casual role
• Bring your passion for people to the stunning waterfront at Port Macquarie Breakwall Holiday Park
• Find your balance with flexible work hours over a 7-day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available, with shifts rostered between the opening hours of 8:00am – 7:00pm. Some weekend and public holiday availability will be required.

On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of Port Macquarie

What you’ll bring:

• A genuine love of customer service and the ability to create memorable, feel-good guest interactions – experience is key, we’ll train you on the rest
• A positive, vibrant attitude and confidence working in a fast-paced, team environment
• Strong problem-solving skills and the ability to think on your feet
• Flexibility to support across the park when needed – we’re one team and pitch in together

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Qualifications

Additional Information