Cadence Design Systems

Develops EDA software, IP, verification tools

Lead Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

A Bachelor of Science degree with at least 4 years of experience, or a Master of Science degree with at least 2 years of experience.
Good written and verbal English communication skills.
Minimum working knowledge of Linux or Unix.
Strong hardware and software troubleshooting skills.
Strong documentation skills.
Ability to lift 40 pounds.
A valid United States driver's license and passport.
Willingness to travel domestically and internationally, including for short-notice emergency service events.

Responsibilities

Serve as the hardware technical representative providing proactive on-site support at end-user customer locations domestically and internationally.
Install, troubleshoot, and maintain hardware emulation platforms.
Serve as the primary contact for hardware-related issues.
Plan and install new equipment and reconfigure existing equipment.
Troubleshoot, diagnose, and repair hardware and other problems, escalating issues when appropriate.
Document all work processes as required.
Establish a strong supportive relationship with customers.
Maintain inventory control.
Work with the Field Service team and other company groups to improve processes and procedures.
Schedule part replacements and maintenance with customers as needed.

Desired Qualifications

Experience debugging and repairing systems at the board or system level.
Experience with liquid-cooled systems and associated repairs.
Experience with Linux shell tools such as grep, sed, awk, and find.
Experience with server scripting tools such as Python, Perl, Bash, sh, tcsh, or csh.
Experience installing and configuring routers, switches, and firewalls.
Experience troubleshooting network issues.

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to San Jose Field Service Manager

Location: Atlanta, GA

Responsibilities:

Primary contact for all hardware related issues
Planning and Installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures

Position Requirements:

BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Strong documentation skills
Must be able to lift 40 lbs
US drivers license and passport
Willingness to travel domestically and internationally including for short notice emergency service events

Full training will be provided, however any experience in the following areas would be advantageous:

Debugging and repair in a board/system level environment.
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues

We’re doing work that matters. Help us solve what others can’t.

About the Company

Cadence Design Systems

Develops EDA software, IP, verification tools

Cadence Design Systems supplies software, hardware, and IP for electronic design automation (EDA) to help customers create advanced semiconductor chips and electronic systems. Its tools handle system design, verification, digital and analog IC design, and custom flows, while IP such as Tensilica processors and DSP cores can be licensed for integration into customer products. The offerings are delivered as software licenses with maintenance and support, plus IP licensing and occasional hardware-accelerated options. The company differentiates itself with a broad, end-to-end EDA portfolio and close collaboration with industry leaders to streamline the path from concept to silicon, aiming to help customers bring sophisticated silicon and electronics to market faster with lower risk and higher productivity.

Company size: 10,001+
Company stage: IPO
Headquarters: San Jose, CA
Founded: 1988

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