Field Technician I
About the job
- An Associate of Applied Science degree or an equivalent combination of education and experience.
- The ability to install, repair, and maintain products and systems internally and in the field.
- Knowledge of meter technologies, including water, gas, and/or electric meters, with various radio frequency transmitters and data collection devices is preferred.
- The ability to diagnose technical and operational problems.
- The ability to research, understand, and analyze data and complete work orders using computer and manual data entry methods.
- The ability to write technical reports for use throughout the company.
- Basic computer skills, with a strong preference for Microsoft Excel or databases.
- A clean driving record, a valid driver’s license, a clean criminal background, and eligibility to work in the United States.
- The ability to travel within a defined region, approximately 80% overnight travel.
- The ability to frequently bend and periodically lift 50 pounds.
- The ability to work and move at the required pace without direct supervision.
- The ability to interact verbally with diverse personalities.
- Strong written, verbal, and telephone skills.
- The ability to manage multiple accounts, priorities, and field projects.
- Analytical ability, attention to detail, accuracy, and proactive problem-solving ability.
- Robust time-management skills and the ability to manage concurrent deadlines.
- The ability to perform multifaceted projects alongside day-to-day activities.
- The ability to work effectively with diverse personalities and demonstrate tact, maturity, and flexibility.
- The ability to establish credibility and make decisive decisions.
- Provide technical support for automatic meter reading and advanced metering infrastructure systems on site.
- Oversee automatic meter reading and advanced metering infrastructure equipment installations as needed.
- Diagnose issues with communication systems, electrical systems, and software tools.
- Maintain communication with property staff by responding to questions and providing updates or changes to management.
- Maintain documentation and reporting.
- Follow up and communicate with timeliness and accuracy.
- Work across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding.
- Follow safety practices and represent the business to customers and partners.
- Train customers as required.
- Installation, basic electronics, or equivalent experience.
- One year of technical customer service experience.
- A keen interest in acquiring necessary skills and the ability to learn quickly.
About the company
Master Meter provides water management solutions that help utilities measure usage precisely, deliver data, and run software that supports water conservation and efficient operations. Its products include ultrasonic meters (Sonata & Octave Ultrasonic), Allegro, Harmony, and the My Water Advisor Portal, which together enable accurate digital measurement, real-time data delivery, and consumer-facing insights. The system works by installing smart meters that capture flow data, transmitting it to software platforms that analyze usage patterns and support conservation programs, billing, and operational decisions. The company differentiates itself with a complete portfolio of smart water technologies and an emphasis on water stewardship, IoT-enabled utility modernization, and platforms that connect field data to customer-facing services. Its goal is to help utilities optimize revenue, improve efficiency, and promote responsible water use within Smart City and IoT strategies.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Mansfield, Ohio
Founded
1980
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Simplify's Take
What believers are saying
- Master Meter named Honua Waterworks Hawaii distributor on August 7, 2026.
- ETNA Supply partnership on July 31, 2026 expands Master Meter across seven Upper Midwest states.
- Utilities want connected-water infrastructure now, boosting demand for Master Meter's AMI and ultrasonic platforms.
What critics are saying
- Performance Services' Odessa billing lawsuit shows distributor-led modernization can trigger contract and liability fallout.
- Xylem, Sensus, and Badger Meter can outspend Master Meter in utility procurement cycles.
- Heavy dependence on Arad leaves Master Meter vulnerable to parent capital shifts or strategic reprioritization.
What makes Master Meter unique
- Arad-backed Master Meter ships ultrasonic meters, AMI, MDM, and customer portals together.
- Exclusive distributors like ETNA Supply and Honua Waterworks extend local utility support quickly.
- Its smart-water stack targets revenue recovery, accuracy, and utility customer engagement.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave