Program Management Lead - Vice President
$129.8k - $194.8k+ Incentive awards + Retention awards
Senior, Expert
Bachelor's, Master's
New York, NY, USA
Hybrid
Project & Program ManagementProgram Management
About the job
Requirements
- Six to ten years of progressive experience in program management, corporate alumni relations, association management, corporate communications, or large-scale stakeholder management within a matrixed global financial institution or enterprise.
- A bachelor's/university degree or equivalent experience is required.
- Developed written, verbal, and presentation capabilities, with demonstrated ability to guide, influence, convince, and negotiate with colleagues across business areas and external partners.
- Proven ability to manage multifaceted deliverables, create risk management plans, coordinate workstreams, and deliver structured program frameworks on schedule.
- Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word; LinkedIn and social platform management; CRM and membership databases; digital workflow tools; and web-based community platforms.
- Strong analytical and organizational skills to resolve operational challenges, manage competing priorities, and execute complex deliverables.
- Demonstrated track record of collaborating effectively across diverse geographies, time zones, and matrixed functional teams.
Responsibilities
- Support planning, scheduling, and day-to-day coordination of Citi Alumni Network initiatives, ensuring alignment with firm-wide business priorities and talent strategies.
- Coordinate creation, review, and maintenance of program management artifacts, including program plans, charters, stakeholder management plans, risk and issue registers, acceptance plans, and milestone schedules.
- Support shared budget administration for global and domestic outreach campaigns, events, and operational platforms; track spending against financial allocations and assist in resource planning and optimization.
- Conduct regular benchmarking against peer corporate alumni programs to incorporate industry best practices, data governance standards, and modern community management methodologies.
- Partner with regional business units, function leads, and corporate champions to deliver locally supported alumni initiatives, networking events, thought-leadership sessions, and exclusive content.
- Support targeted outreach initiatives for diverse alumni segments, including executive alumni and key functional networks across geographies and industries.
- Coordinate and facilitate regular cross-regional steering and operational meetings, manage agendas, document meeting outcomes, and track action items to ensure deliverable completion across time zones.
- Manage day-to-day operations of the official Citi Alumni Network LinkedIn presence and platform channels; coordinate content pipelines, maintain editorial calendars, and ensure alignment with brand, legal, and compliance guidelines.
- Coordinate and distribute multi-channel communication campaigns, including regular newsletters, website updates, segmented email distributions, and executive messaging.
- Support end-to-end planning, logistics, and execution of global and domestic alumni events, including the annual Distinguished Alumni Awards recognition program.
- Work with internal sponsorship and partnership teams to execute and promote alumni value propositions, discounts, cultural institution access, and exclusive member benefits.
- Maintain touchpoints with Talent Acquisition to drive boomerang hiring opportunities, support alumni job boards, and embed Alumni Network registration into employee offboarding and departure journeys.
- Drive data integrity and profile enrichment within the CRM/alumni database to enable segmentation across seniority, business lines, employer, and region.
- Support adoption of workflow automation and AI-driven tools to streamline member registrations, application approvals, and routine operational processes.
- Track, compile, and analyze monthly performance metrics, generating operational scorecards and dashboards covering membership growth, email open rates, event attendance, and channel engagement return on investment.
- Assess risk in business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets; drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
- Demonstrate Citi's core leadership values: We Deliver with Pride, We Succeed Together, and We Take Ownership.
Desired Qualifications
- A master's degree is preferred.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays