Guest Services Program Coordinator

Overview

· Uses an appropriate problem-solving approach to plan services.

· At the direction of AD of volunteer services completes tasks within the volunteer department including special project work, data entry, routine office tasks (mailing, filing, etc.)

· Will be requested to work on multiple projects and deadlines without direct supervision at times.

· Problem solves by providing customer service to internal as well as external customers.

· Travel to other campus locations to assist with volunteer recruitment efforts, educational training, orientation, department evaluations of services, and serve as an ambassador of volunteer services.

· Provides services with consideration of the physical, psychosocial, cultural/spiritual, and age-specific needs of those served.

· Assist in adequate volunteer coverage by coordinating, scheduling, and communicating, in a timely manner with departments about volunteer substitutes or volunteers for special events, according to the needs of departments and volunteers.

· Ensures appropriate office coverage to include answering phone calls, taking detailed messages, returning calls, and communicating in a professional manner

· Assists in planning and provides support for volunteer education and recognition functions of Adult & Teen Volunteer program.

· Assists AD of Volunteer Services in provider support of FirstFutures early exposure & experience programs.

· Responds to inquiries for prospective Adult & Teen Volunteers and other general hospital information.

· Uses equipment/supplies correctly.

· Assist in maintaining Volunteer Information Centers.

· Assist in maintaining supplies/equipment, standard work & communications for regional campuses.

· Uses appropriate safety and infection control measures.

· Follows guidelines according to policy

· Teaches/directs/advises/informs others in an appropriate manner:

· Assists with volunteer orientation coordination and preparation of the presentation.

· Serves as trainer for personal computer usage and copier/fax for staff and volunteers

· Assist with the coordination of yearly TB survey and Required Review mailings and documentation.

· Assist with the distribution of Birthday and greeting cards to include enhancements to the service to drive patient experience.

· Reports/records information appropriately:

· Assist in maintaining the Volunteer Information database.

· Assist in the responsibilities of volunteer personnel and medical records (utilizing OHM), hour accumulation/awards and educational attendance, and required review compliance.

· As needed works with employee health staff to ensure volunteer vaccination records are up to date.

· Accurately and timely files material and maintains organized filing system that allows for immediate access and retrieval and confidentiality/privacy.

Responsibilities

Additional skills: High level of computer literacy and technical competency to include document and presentation design, office automation skills; strong time management and organizational skills; ability to manage multiple projects; strong interpersonal and communication skills with attention on customer service; age-specific skills.

Working conditions: Primary hospital environment; weekends and some evening work commitments; potential exposure to communicable disease.

Physical requirements: Ability to access the entire campus; ability to communicate with others; visual acuity; good manual dexterity; ability to perform repetitive tasks with frequent interruptions, requires some lifting and moving of materials (5-10 lbs.)

Qualifications

Education/formal training/licensure/certification/experience: High School Graduate; experience working in a multi-faceted department required with knowledge of database management and computer proficiency; healthcare or volunteer-related experience preferred.