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Edra

Enterprise AI automating ITSM with playbooks

Strategic Business Development

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • Demonstrated outbound performance, including meetings booked, sourced pipeline, and quota attainment from outbound activity.
  • Proficiency with cold calling as a core sales motion.
  • Ability to write concise, researched, account-specific outreach that engages senior buyers.
  • Experience prospecting into enterprise accounts with multiple stakeholders, long sales cycles, and hard-to-reach personas.
  • Ability to operate independently without sales development operations, enablement, or an existing playbook.
  • Ability to use AI in research, list building, and personalization workflows and distinguish handwritten messages from AI-generated messages.
  • Experience sustaining outbound activity and using rejection as data to drive outcomes.

Responsibilities

  • Own outbound pipeline generation end to end, including account research, list building, multichannel outreach through phone, email, and LinkedIn, and following up to secure booked and accepted meetings.
  • Run coordinated account-break-in plays with account executive partners across named target accounts, mapped personas, and sequenced channel touches.
  • Prioritize outreach to signal-based account lists based on intent and timing, and feed findings into account scoring.
  • Test sales plays in new ideal customer profile segments, measure conversion, discontinue ineffective approaches, and report findings with data.
  • Develop the outbound playbook, including messaging, sequences, talk tracks, and objection handling, and document it in the Edra platform for future business development hires.
  • Own performance targets for meetings booked and pipeline-accepted meetings initially, and opportunities and sourced revenue as ramp progresses.

Desired Qualifications

  • Prospecting experience with IT, customer experience, or service operations leaders, or familiarity with the ServiceNow ecosystem.
  • Experience using a modern outbound stack such as Clay, Apollo, or lemlist, and building signals and triggers.
  • Experience as the first or only business development representative at a small company, helping define the role and creating outbound plays that booked meetings.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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