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TOPdesk

Cloud/on-prem ITSM platform with automation

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeKaiserslautern, GermanyNo salary listedHybrid

About the Job

Responsibilities

  • Manage assigned customers' use of TOPdesk and commercial questions.
  • Identify customers' new requirements and relevant changes affecting TOPdesk.
  • Take substantial responsibility for achieving customer goals and help customers obtain maximum value from the tool.
  • Continuously advance customers' service maturity.
  • Understand customers' current industry-specific challenges.
  • Stay informed about upcoming releases, proactively inform customers, and explain their individual benefits.
  • Monitor customers' current support cases and respond when appropriate.
  • Help establish the Customer Success Management role and shape the team's processes.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

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