Office Associate
Sheetz
Office Associate
Sheetz
Convenience store and fuel with food
Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.
1. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
2. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
3. Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
4. Identify technical support trends which require immediate attention.
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
• High School/GED required
Experience
• No experience required.
Licenses/Certifications
• None
Tools & Equipment:
• General Office Equipment
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Sheetz runs a network of convenience stores and gas stations across several states. It sells gas, ready-to-eat meals, snacks, drinks, groceries, and everyday essentials all in one location, aiming to be a convenient one-stop shop for customers on the go. Its products work by combining fuel pumping with a storefront that offers fresh food made to order, pre-packaged items, and quick services so customers can eat, refuel, and shop in a single stop. The company differentiates itself from competitors through its customer-focused, family-owned culture, emphasis on clean facilities and friendly service, and commitment to empowering employees and supporting local communities. Its goal is to deliver a reliable, pleasant, and accessible experience that makes customers feel like part of the family whenever they visit.
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