Quality Assurance Lead

Overview

To drive innovation and operational excellence through technology that enables teams to focus on delivering exceptional customer experiences. The Business Systems department delivers software to drive business process optimization through automation, intuitive workflows, and data governance. Our goal is to serve our internal customers (operators & support departments) with solutions that empower them to maximize their performance and enhance the customer journey.

Position Summary

The QA Lead is responsible for establishing and leading quality assurance practices across RPM Living's Data & Analytics platform, ensuring the accuracy, reliability, and integrity of data pipelines, reports, and analytics products delivered through Microsoft Fabric and Power BI. This role partners closely with Data Engineering, Product Management, and business stakeholders to build testing frameworks, validation standards, and quality gates that support confident, data-driven decision-making across the organization.

Responsibilities

• Design, implement, and maintain QA frameworks and test plans for data pipelines, ETL/ELT processes, and Power BI/Fabric reporting deliverables.• Establish data validation, reconciliation, and regression testing standards across bronze, silver, and gold layers of the Fabric medallion architecture.• Partner with Data Engineering to define acceptance criteria and quality gates prior to production release.• Lead root-cause analysis on data quality incidents and drive corrective and preventive actions.• Build and maintain automated testing scripts and monitoring/alerting for data quality anomalies.• Collaborate with Product Management to translate business requirements into testable data and reporting specifications.• Own the QA intake and triage process for defects surfaced through ZenDesk or other support channels.• Document QA processes, test cases, and standards; mentor analysts and engineers on quality best practices.• Track and report quality metrics (defect rates, test coverage, resolution times) to Data & Analytics leadership.• Support UAT cycles with business stakeholders during platform migrations and new integration rollouts.• Leverage AI tools such as Claude and CodeRabbit to accelerate test case generation, code/data review, and defect identification across the QA lifecycle.

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or related field. Experience may substitute for education.• Five years of experience in data quality assurance, software QA, or data engineering testing roles.• Hands-on experience testing modern data platforms; Microsoft Fabric, Azure Synapse/Data Factory, or similar preferred.• Experience in multifamily property management, real estate, or a similarly complex data environment is a plus.

• Knowledge of CI/CD practices as applied to data pipeline testing.• Knowledge of SQL for data validation and reconciliation.• Skilled in Analysis and problem-solving with meticulous attention to detail.• Skilled at prioritizing and managing multiple concurrent testing efforts in a fast-paced, evolving environment.• Skilled in Power BI or comparable BI tools from a data-accuracy/testing perspective.• Ability to collaborate and influence quality standards across engineering and product teams. • Ability to design test strategies for complex, multi-source data integrations (e.g., Yardi, RealPage, UKG, Salesforce).• Ability to communicate effectively both verbally and in writing, with the ability to translate technical issues for non-technical stakeholders.

Qualifications

Physical Requirements:• May be required to sit for extended periods of time • May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds • Must be able to operate a computer, keyboard, mouse, and other office equipment • Must be able to read documents, computer screens, and data • Must be able to hear and understand verbal communications in person and over the phone or computer

Work Environment:• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three or four days per week based on managers’ discretion.• The office is an open setting which may include bright lights, constant noise, and distractions.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.