Field Service Supervisor - Utility, Crew Based

Job Description

Job Responsibilities

• Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
• Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
• Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
• Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
• Provide necessary “On-boarding”, “On-the-Job-Training” and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
• Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
• Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment

Job Requirements

• Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
• Will have 3+ years of experience working within maintenance, operations, and management
• Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
• Strong attention to detail, organizational, time-management, and problem-solving skills
• Experience writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
• Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
• Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities. Valid driver's license required