Foreclosure Supervisor

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Foreclosure Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• Supervise, coach, counsel and develop subordinate staff
• Supervise/direct the implementation and development of Foreclosure Department activities to ensure compliance with internal policies/procedures, investor guidelines, and state/federal laws and regulations
• Work with governmental agencies, special servicing clients, private label clients, and high-profile investors to provide foreclosure issue resolutions and minimize risks/mitigate loss outside of their delegated authority
• Oversee the execution of various financial foreclosure documents required during the foreclosure process per federal/state agencies and investor/insurer guidelines
• Provide quality control reviews; execute attorney-provided foreclosure documents to process foreclosure actions
• Monitor and approve calculated bidding instructions for nationwide foreclosure sales; review for accuracy per federal/state agencies and investor/insurer guidelines
• Monitor and approve HAMP certification notifications prior to foreclosure sale
• Apply established techniques, procedures, or specific standards to work performed under general supervision; ensure sound judgment and accuracy per company and federal compliance standards
• Execute policies at the direction of the Foreclosure or Default Manager and make recommendations for necessary changes
• Assist the Default Manager with special projects, including monitoring team performance, preparing senior management review reports, and quality control audits
• Communicate with attorneys/trustees and monitor/manage progress to ensure foreclosure timeliness are maintained in accordance with federal/state agencies and investor/insurer guidelines
• Prepare monthly MBR and management reports reflecting foreclosure pipeline and organizational risk item status
• Respond to monthly QC audits for quality control/compliance
• Provide monthly departmental performance objectives summary to manager
• Serve as main point of contact for default vendor related questions and concerns
• Research, resolve, and track vendor problems and inquiries to ensure resolution
• Ensure daily updates are provided to internal business units or external partners through final problem resolution or completion of client deliverables
• Prepare data and reports for trending and tracking as needed
• Interact and communicate with vendors and internal business units to ensure concerns and inquiries are promptly addressed; ensure awareness of law/regulatory changes addressed by vendor
• Attend and collaborate in default-related conference calls and meetings
• Perform verbal and on-site audits
• Coordinate and conduct regular conference calls with vendors on default-related issues; provide status of resolutions, etc.
• Manage technological changes and updates in LoanSphere
• Maintains a thorough knowledge of the LoanSphere, MSP, and New Invoice systems and other default software
• Identify opportunities to increase revenue and reduce expenses
• Maintain/monitor vendor scorecards in the LoanSphere and LoanCare systems while performing compliance reviews of vendors’ workflow materials to ensure accuracy
• Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• Bachelor’s degree or equivalent combination of work experience, knowledge, skills, and abilities related to the position requirements
• 2+ years foreclosure or mortgage default related experience (foreclosure preferred)
• Previous default servicing management experience preferred
• 1-3 years’ leadership and/or managerial experience in a supervisory role
• Knowledge of mortgage banking and familiarity with RESPA, FDCPA, GLBA, OCC, CFPB, SCRA, and federal/state laws related to foreclosure and bankruptcy processes
• Working knowledge of mortgage loan documentation; foreclosure processing best servicing practices; default/foreclosure laws and regulations; and FNMA, FHLMC, FHA, and VA guidelines
• Strong professional, interpersonal, and verbal/written communication skills
• Advanced multitasking and organizational skills with strong attention to detail
• Ability to comprehend legal terms/conditions and apply them to work processes
• Ability to use a personal computer and research the internet
• Advanced skills in Microsoft Office products (Word, Excel, and Access) and MSP and LoanSphere applications
• Ability take direction from senior paralegals and attorneys
• Ability to prioritize workflow and work in a high-volume, fast paced, multifaceted, and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Previous title work experience preferred
• Experience monitoring the activity of multiple accounts assigned to outside counsel
• Experience with legal trials and depositions; ability to train staff for trials/depositions and exceptional LoanCare representation
• Experienced in the calculation of foreclosure judgment figures and preparation of state-required documents

Total Rewards 

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.