Head of Operations

About The Role

We’re seeking a Head of Operations to accelerate the growth of Fora across Asia. This leader will grow the market in terms of the advisor base and revenue and ensure scalable, best-in-class operations. They will unlock advisor potential by building the right partnership ecosystem and financial structures in the region. 

This role may be based in East Asia (China, Japan, South Korea, Hong Kong or Taiwan), Singapore, or New York City. Candidates based in Asia will work remotely with a requirement to travel to New York City 1–2 times per quarter. Candidates based in New York City will be expected to travel to Asia 1–2 times per quarter.

Key Responsibilities

P&L and Performance Ownership:

• Own the full P&L for the Asia market, ensuring efficient spend versus revenue growth.
• Develop and execute the country strategy, aligned with Fora’s international priorities and KPIs.
• Oversee end-to-end revenue performance, forecasting, and KPI tracking.

Strategy, Operations, and Compliance:

• Understand priorities for your market, define and operationalize strategic priorities.
• Work with international team members and leadership to align with Fora’s international expansion framework and adapt go-to-market strategies accordingly.
• Manage localization of tools (e.g. HubSpot, Intercom, WhatsApp) for advisor and client workflows.
• Build and optimize operational processes across advisor onboarding, support, payments, compliance, and other key areas essential to market operations.
• Ensure adherence to local tax, legal, and regulatory requirements.

Marketing & Growth: 

• Lead the go-to-market strategy, including paid marketing, PR, partnerships, and events.
• Create locally relevant messaging, content, partnerships, and client-facing events to grow Fora’s presence in the market.
• Monitor and improve CAC and LTV per advisor, ensuring growth efficiency.

Advisor Success & Community Building:

• Ensure the success of advisors across Asia, proactively identifying and closing gaps across training, onboarding, platform tools, partnerships, client-facing materials, and community engagement.
• Serve as the “face of Fora” for advisor questions and concerns in your market.
• Lead and host advisor events to strengthen Fora’s local community and brand presence.
• Build and manage relationships with local travel partners, tourism boards, and related organizations based on advisor business needs.

Leadership & Team Management

• Act as the leader of Fora in Asia, representing the company across internal and external initiatives.
• Source, vet, and manage third-party partners or vendors to strengthen and scale local operations.
• Lead, coach, and develop your local team, ensuring alignment with established goals and performance metrics.
• Foster a culture of efficiency, accountability, and advisor-first servant leadership.

Requirements

• Fluency in English and Mandarin
  
  • Strong communication and leadership skills, including public speaking ability
• Experience living or working in Asia
• 6–8+ years of total professional experience, including: 
  • Operations leadership in a high-growth environment (such as a fast-scaling startup) 
  • Experience in management consulting, investment banking, or a similar analytical setting
• Excellent organizational and project management skills; proven ability to drive cross-functional initiatives
• Advanced proficiency in Excel/Google Sheets with the ability to build financial and operational models from scratch and discern data
• Bachelor’s degree in Business, Engineering, Economics, or related field
• Ability to travel regularly

Strongly Preferred

• Ability to work in the U.S.
• MBA or other advanced degree
• Experience in startup or business operations
• Understanding of cross-country organizational structures
• Experience with P&L management

Compensation

Compensation for this role varies based on experience, with an indicative range of $150K–$180K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role. Compensation, equity, and benefits will also vary based on the candidate’s country and/or state of residence, as this is a remote role.