T

Tabby

Sharia-compliant BNPL payments for retailers

Senior Manager - Customer Centricity

Full-Time
No salary listed
Senior
Dubai - United Arab Emirates
In Person
Customer Experience & SupportCustomer Experience

About the job

Requirements
  • At least 7 years of experience in customer experience, service, or sales coaching leadership with ownership of outcomes.
  • Experience coaching people to win customers over in telesales, retail, hospitality, or service recovery.
  • Ability to work with large datasets and dashboards, dissect data, and explain findings independently.
  • Track record of leading change that faced resistance and making it stick.
  • Ability to hold a position with senior stakeholders based on evidence and change it when the evidence changes.
  • Comfort working in an environment heavily focused on large language models.
Responsibilities
  • Define and maintain a concise customer centricity standard for customer conversations.
  • Evaluate customer interactions against the standard and classify reasons for missed opportunities.
  • Equip Team Leaders and Operations Managers to apply the customer centricity standard with their teams.
  • Run ticket-solving sessions with managers to identify missed opportunities.
  • Assess how Team Leaders coach their agents using large language model analysis.
  • Own the diagnosis of customer satisfaction, identify its drivers and failure points, and assign corrective ownership.
  • Build the capability to recover customer satisfaction even when customers dislike the outcome.
  • Classify detractors into skill, will, product, and uncontrollable causes, with an owner for each cause.
  • Report blended customer satisfaction and controllable customer satisfaction separately.
  • Route product-driven dissatisfaction to product owners through Experience Leads.
  • Own the large language model quality team responsible for checklists, per-conversation evaluation, and structured feedback into large language model agent guidance or prompts.
  • Specialize evaluators by product stream and pair them with Experience Leads.
  • Maintain separate evaluation models for large language model agents and human agents.
  • Analyze evaluation results, customer satisfaction and dissatisfaction verbatims, voice of the customer data, complaints, escalations, repeat contacts, and customer conversations.
  • Work with Analytics and the function's analyst to obtain and interpret the required data.
  • Turn findings into refreshers, training triggers, and process changes with named owners and dates.
  • Measure whether identified drivers produce actual improvement.
  • Build a small team of highly skilled owners with accountability for outcomes.

About the company

T

Tabby

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Website

Tabby provides a buy now, pay later (BNPL) service that lets customers split purchases into four equal, interest-free payments. The service works through partnerships with retailers: at checkout, Tabby pays the retailer in full upfront, while the customer repays Tabby in four installments. In addition to BNPL, Tabby offers Tabby Shop, a platform to discover and track products from many brands with deals and coupons, and Tabby Card, a Visa-backed payment card that enables Pay in 4 anywhere Visa is accepted. The company’s offering is Shariah-compliant, avoiding interest charges. This positions Tabby to appeal to markets with significant Muslim populations. The main goal is to make consumer finance more flexible for shoppers while helping retailers increase sales and expanding the ecosystem with Shop and Card features.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$2.1B

Headquarters

Riyadh, Saudi Arabia

Founded

2019

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Simplify's Take

What believers are saying

  • September 2026 funding raised $233 million at $6.5 billion valuation, reinforcing investor confidence.
  • July 2026 Tabby Cash launched fee-free spending accounts and cashback cards in UAE.
  • July 2026 Saudi finance licences enabled up to 12-month plans and SME working capital.

What critics are saying

  • Tamara and bank instalment products compress pricing as Tabby moves into regulated credit.
  • CBUAE and SAMA approvals tie Tabby's expansion to regulators that can slow products.
  • If funding losses rise, Tabby's wallet ambitions and merchant subsidies burn capital faster than revenue.

What makes Tabby unique

  • 2026 licences from SAMA and CBUAE let Tabby sell credit, wallets, cards, transfers.
  • Tabby's 25-million users and 70,000 merchants create regional distribution density.
  • Profitability since 2023 funds employee tenders and aggressive product expansion.

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Benefits

  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

1%
Financial IT
Sep 15th, 2026
Tabby raises $233 million at $6.5 billion valuation.

Tabby raises $233 million at $6.5 billion valuation. * Fundraising News * 15.09.2026 02:14 pm Tabby has raised $233 million at a $6.5 billion valuation, in an equity round led by Blue Pool Capital, with participation from existing shareholders HSG, Wellington Management and Arbor Ventures. The company has been profitable since 2023 and today processes more than $18 billion in annualised transaction volume across 25 million registered users and 70,000 business partners. The new capital will support the next stage of growth as Tabby expands beyond its buy now, pay later offering into broader financial services in Saudi Arabia and the UAE. The round includes a liquidity option for employees. Tabby has run share tenders since 2023, and has facilitated more than $100 million in share sales, giving current and former employees the opportunity to realise part of the value they helped create. Over the past year, Tabby has secured licences to expand its financial services to customers and businesses. In Saudi Arabia, the Saudi Central Bank has granted Tabby consumer and SME finance licences, allowing it to offer larger and longer-term financing to consumers and working capital to businesses. Tabby also acquired Tweeq, a SAMA-licensed digital wallet, extending its capabilities into accounts, cards and transfers. In the UAE, Tabby secured a Stored Value Facilities licence from the Central Bank of the UAE to launch Tabby Cash, an alternative to a debit account with no account or card fees. Customers earn cashback on card spending and can send money locally and internationally. Hosam Arab, CEO and Co-Founder of Tabby, said: "We began with a button at an online checkout to help people spread costs over time. Everything since, every product and every licence, has come back to the same idea: people deserve more from their money. This round means we can build further on that, without changing how we think about growth or discipline." Christopher Wu, Chief Investment Officer at Blue Pool Capital, said: "Tabby has demonstrated an impressive ability to innovate for their customers, evolving beyond payments to become the trusted platform for millions of people managing, spending and growing their money across the region. We are proud of our partnership with Tabby over the past three years, and we are excited to continue supporting the impressive growth of the company with this financing." The transaction remains subject to applicable regulatory approvals, including approval from the Saudi Central Bank (SAMA).

Fintech News Network
Sep 15th, 2026
Tabby raises US$233 million to Value BNPL firm at US$6.5 billion.

Tabby raises US$233 million to Value BNPL firm at US$6.5 billion. Existing backers HSG, Wellington Management and Arbor Ventures joined the round, extending Tabby's run of steady valuation growth. Get the hottest Fintech Middle East News once a month in your Inbox Tabby, the Saudi Arabia and UAE-based fintech, has raised US$233 million at a US$6.5 billion valuation to expand beyond buy now, pay later into broader financial services. Blue Pool Capital led the round, with existing investors HSG, Wellington Management and Arbor Ventures also taking part. Tabby processes more than US$18 billion in annualised transaction volume. The company has run employee share tenders since 2023, facilitating more than US$100 million in staff share sales. The new round includes a further liquidity option for employees. In Saudi Arabia, the Saudi Central Bank has granted Tabby consumer and SME finance licences, letting it offer larger, longer-term financing to consumers and working capital to businesses. Tabby also acquired Tweeq, a SAMA-licensed digital wallet, adding accounts, cards and transfers to its offering. In the UAE, the Central Bank granted Tabby a Stored Value Facilities licence. The company used it to launch Tabby Cash, an alternative to a debit account with no account or card fees. The product offers cashback on card spending and local and international transfers. "Everything since, every product and every licence, has come back to the same idea: people deserve more from their money. This round means Fintech News can build further on that, without changing how Fintech News think about growth or discipline," said Hosam Arab, CEO and co-founder of Tabby. "Fintech News is proud of its partnership with Tabby over the past three years, and Fintech News is excited to continue supporting the impressive growth of the company with this financing," said Christopher Wu, Chief Investment Officer at Blue Pool Capital. The transaction is subject to regulatory approvals, including from the Saudi Central Bank. Featured image: Edited by Fintech News UAE, based on image by Who is Danny via Magnific

FWDstart
Sep 14th, 2026
Tabby raises $233M Series F at $6.5B valuation as it expands beyond BNPL into lending and payments

Saudi fintech Tabby has raised $233 million in a Series F round led by Blue Pool Capital, valuing the company at $6.5 billion. The valuation nearly doubles the $3.3 billion from its February 2025 Series E. Tabby is expanding beyond buy now, pay later into consumer lending, SME finance and everyday money management. The company secured consumer and SME finance licences from SAMA in Saudi Arabia and a Stored Value Facilities licence from the UAE central bank. Tabby processes over $18 billion in annualised transaction volume across 25 million users and 70,000 business partners. The company has been profitable since 2023. Its Saudi subsidiary generated $378 million in revenue and $55 million in net profit in 2025, up 42% and 82% respectively. The transaction remains subject to regulatory approvals.

Tabby
Sep 14th, 2026
Tabby raises $233 million at $6.5 billion valuation.

Tabby raises $233 million at $6.5 billion valuation. The $233M equity round led by existing investor Blue Pool Capital accelerates Tabby's expansion into broader credit and money management. Riyadh, Saudi Arabia - 14 September 2026: Tabby has raised $233 million at a $6.5 billion valuation, in an equity round led by Blue Pool Capital, with participation from existing shareholders HSG, Wellington Management and Arbor Ventures. The company has been profitable since 2023 and today processes more than $18 billion in annualised transaction volume across 25 million registered users and 70,000 business partners. The new capital will support the next stage of growth as Tabby expands beyond its buy now, pay later offering into broader financial services in Saudi Arabia and the UAE. The round includes a liquidity option for employees. Tabby has run share tenders since 2023, and has facilitated more than $100 million in share sales, giving current and former employees the opportunity to realise part of the value they helped create. Over the past year, Tabby has secured licences to expand its financial services to customers and businesses. In Saudi Arabia, the Saudi Central Bank has granted Tabby consumer and SME finance licences, allowing it to offer larger and longer-term financing to consumers and working capital to businesses. Tabby also acquired Tweeq, a SAMA-licensed digital wallet, extending its capabilities into accounts, cards and transfers. In the UAE, Tabby secured a Stored Value Facilities licence from the Central Bank of the UAE to launch Tabby Cash, an alternative to a debit account with no account or card fees. Customers earn cashback on card spending and can send money locally and internationally. Hosam Arab, CEO and Co-Founder of Tabby, said: "We began with a button at an online checkout to help people spread costs over time. Everything since, every product and every licence, has come back to the same idea: people deserve more from their money. This round means we can build further on that, without changing how we think about growth or discipline." Christopher Wu, Chief Investment Officer at Blue Pool Capital, said: "Tabby has demonstrated an impressive ability to innovate for their customers, evolving beyond payments to become the trusted platform for millions of people managing, spending and growing their money across the region. We are proud of our partnership with Tabby over the past three years, and we are excited to continue supporting the impressive growth of the company with this financing." The transaction remains subject to applicable regulatory approvals, including approval from the Saudi Central Bank (SAMA). About Tabby. Tabby is a financial technology company that gives millions of people power over their money and flexibility in everyday spending. Over 70,000 global and local brands including SHEIN, Amazon, Apple, IKEA, Jarir, Samsung and noon use Tabby's technology to accelerate growth and gain loyal customers. Tabby serves Saudi Arabia and UAE and processes $18 billion in annualised transaction volume. About Blue Pool Capital. Blue Pool Capital is a multi-strategy investment firm based in Hong Kong. It manages the assets of Joe Tsai, the firm's senior management members, and a group of the world's most influential families. The firm invests globally in public equity, private equity, real estate, and credit. Its current portfolio includes investments in various sectors such as technology, media, sports, consumer products, industrials, and financial services. For media inquiries. Tabby: [email protected] Blue Pool Capital: [email protected]

Bloomberg
Sep 14th, 2026
Fintech Tabby Hits Valuation of $6.5 Billion, Topping Klarna

Fintech Tabby Hits Valuation of $6.5 Billion, Topping Klarna September 14, 2026 at 1:00 PM GMT+2