Head of Customs and Logistics

Head of Customs and Logistics at JoomPro

Joom · São Paulo, Brazil (Hybrid) · Full-time · Posted 2026-07-20

Workplace: hybrid

Department: Operations

Description

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are looking for a Head of Customs and Logistics to manage JoomPro's logistics and customs operations in Brazil, lead a team, and drive continuous improvement across customs clearance, certification, and warehouse coordination.

Responsibilities

• Manage and control the full scope of Brazil logistics operations: customs clearance, logistics providers, certification, and warehouse coordination
• Own relationships with logistics providers, customs brokers, freight forwarders, and carriers; negotiate tariffs and service levels
• Identify, evaluate, and onboard new logistics and customs partners on an ongoing basis
• Build and refine operational processes with each partner based on hands-on analysis of performance data
• Track delivery performance and benchmark contracted rates against the market to drive continuous improvement
• Lead and develop the local logistics and customs team

Requirements

• Hands-on experience managing international logistics operations

• End-to-end expertise in customs clearance operations

• Proven track record leading and developing operational logistics teams
• Experience finding new logistics/customs partners and negotiating tariffs and contracts
• Comfortable working through day-to-day operational details as well as high-level strategy
• Fluent English and Portuguese

Preferred

• Background in a retail company importing from China, at a logistics/customs service provider, or at a Comex company
• Familiarity with Brazilian import modalities such as Importação por Encomenda and Importação por Conta e Ordem

Benefits

• Compensation package: base salary and performance-based bonuses, CLT employment

• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 30 days of paid annual leave

• Care & Wellbeing: extended health insurance OMINT Saúde for the employees, their spouses, and children (including dental care), transportation and daily meal allowance, and 100% paid sick leave
• AI-first approach: licenses and access to a wide range of AI tools
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

Before applying for the above position please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.pdf By responding to the vacancy, you acknowledge that you have read our Privacy notice

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