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Fielmann

Sells eyewear and hearing care through stores

Hörakustik Quereinsteiger

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

  • A completed vocational training qualification is required.
  • Experience in customer counseling or a service-oriented environment is desirable.
  • Applicants should be able to advise people competently and find individualized solutions.
  • Applicants should create a trusting atmosphere through sensitivity and empathy.
  • Applicants should work independently, collaborate with a team, and take responsibility.

Responsibilities

  • Advise customers by combining empathy with newly acquired technical knowledge.
  • Independently conduct hearing tests using modern technology.
  • Learn to fit current hearing systems and support the complete process from initial consultation through follow-up care.
  • Reliably document results and ensure that each fitting is optimally adjusted.
  • Conduct personal, individualized customer conversations without sales pressure.
  • Handle appointment scheduling, customer communication, service and minor repair work, and administrative tasks in daily operations.

Desired Qualifications

  • Experience in customer counseling or a service-oriented environment.

About the Company

Fielmann

Sells eyewear and hearing care through stores

Fielmann sells prescription glasses, sunglasses, contact lenses and hearing aids through stores and online shops, alongside primary eye-care services. Its network spans Europe and the United States under the Fielmann name and brands including Shopko Optical, SVS Vision and Optika Claus. The group designs and manufactures optical products, fits prescription lenses for customers and combines hearing-aid services with optical retail. Customers pay for products and care through direct sales, and in-house production helps remove intermediaries. Fielmann began when Guenther Fielmann opened his first optical store in Cuxhaven in 1972; the family-controlled listed group is headquartered in Hamburg, Germany.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Hamburg, Germany
Founded
1972

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