TripleLift

Programmatic advertising marketplace with creative services

Application Reliability Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$100k - $130k

About the Job

Requirements

A bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
At least five years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
Strong SQL skills, including joins and window functions, and experience with log analytics or application performance monitoring tools such as Grafana, Kibana, or Datadog.
Working knowledge of programmatic advertising concepts, including OpenRTB, header bidding, demand-side platforms, supply-side platforms, and server-to-server integrations, as well as AdTech metrics such as fill rate, bid rate, win rate, render rate, and discrepancies.
Experience validating REST APIs and troubleshooting tag and pixel implementations.
Ability to read code and write small scripts or queries to support analysis and debugging.
Ability to explain technical issues clearly to non-technical stakeholders through written and verbal communication.
Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.
Ability to work onsite three days per week in the NYC office.

Responsibilities

Own Level 2 tickets end-to-end, including discrepancy investigations, integration validations, and service requests, and participate in the team's on-call rotation.
Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
Support Account Managers, Customer Success Managers, and external partners with data-backed responses, clearly explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
Apply working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server integrations to troubleshoot issues across the Exchange, Creative Platform, and reporting layers.
Collaborate with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
Communicate structured updates across squads, and write incident notes, runbooks, and validation summaries.
Propose and help build targeted automations and workflow improvements, including monitoring changes, ticket templates, and validation scripts, to reduce repetitive manual work.
Own integration validation for new partners and products, troubleshoot discrepancies during user acceptance testing, and partner with Integrations and Engineering teams to unblock launches.
Use SQL and log analytics or application performance monitoring tools to debug demand-side platform/supply-side platform and tag/pixel workflows, and validate REST and OpenRTB API payloads.
Contribute small fixes, configuration changes, and tooling pull requests, and collaborate with Engineering on bug triage and validation.
Identify root causes for common issues, including mismatched macros, tag misfires, reporting lags, and basic integration breaks, using structured debugging methods.

Desired Qualifications

Experience in AdTech or a related industry is preferred.

TripleLift is the Creative SSP powered by TL Spark, our agentic intelligence layer. We orchestrate creative, supply, audience, and measurement into a single outcome-driven system across the open internet, retail media, and CTV. Our platform enables brands and agencies to drive measurable performance while helping publishers maximize yield and preserve high-quality user experiences.

Overview

The Application Reliability Engineer plays a critical role in driving platform and partner reliability within the Application Reliability team, directly influencing how quickly and accurately we detect, triage, and resolve issues across TripleLift's Exchange. In this position, you will own investigations end-to-end and partner closely with Account Management, Engineering, and Product teams for technical deep-dive investigations, validate integrations, and strengthen the runbooks and tooling that keep our AdTech stack reliable. This is an exciting opportunity for someone who wants to build deep, hands-on expertise across the programmatic ecosystem, take full ownership of technical problems, and grow into broader solutions leadership while contributing directly to the trust our partners place in TripleLift's platform.

Responsibilities

Own Level 2 (L2) tickets end-to-end, including discrepancy investigations, integration validations, and service requests, and participate in the team's on-call rotation.
Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
Support Account Managers, Customer Success Managers, and external partners with data-backed responses, clearly explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
Apply strong working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server (S2S) integrations to troubleshoot issues across TripleLift's Exchange, Creative Platform, and reporting layers.
Collaborate effectively with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
Communicate structured updates across squads, and write clear incident notes, runbooks, and validation summaries.
Propose and help build targeted automations and workflow improvements (monitoring tweaks, ticket templates, validation scripts) that reduce repetitive, manual work.
Own integration validation for new partners and products, troubleshoot discrepancies during UAT, and partner with Integrations and Engineering teams to unblock launches.
Use strong SQL and log analytics/APM tooling to debug DSP/SSP and tag/pixel workflows, and validate REST and OpenRTB API payloads.
Contribute small fixes, configuration changes, and tooling pull requests, and collaborate with Engineering on bug triage and validation.
Identify root causes for common issues (mismatched macros, tag misfires, reporting lags, basic integration breaks) using structured debugging methods.

Education & Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Minimum 5 years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
Strong SQL skills (joins, window functions) and experience with log analytics/APM tooling (e.g., Grafana, Kibana, Datadog).
Working knowledge of programmatic advertising concepts (OpenRTB, header bidding, DSP/SSP, S2S integrations) and core AdTech metrics (fill rate, bid rate, win rate, render rate, discrepancies).
Experience validating REST APIs and troubleshooting tag/pixel implementations.
Ability to read code and write small scripts or queries to support analysis and debugging.
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.
Ability to work onsite three days per week in our NYC office.

US Jobs: The base salary range represents the low and high end of the TripleLift US salary range for this position. Actual salaries will vary depending on factors including but not limited to experience and performance. The range listed is just one component of TripleLift’s total compensation package for employees. Other rewards may include bonuses, an open Paid Time Off policy, and many region-specific benefits.

Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.

Benefits Available to Eligible Employees Include the following*:

Medical, Dental & Vision Plans
Flexible PTO
401k w/ employer match

*Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).

Salary range transparency

$100,000—$130,000 USD

At TripleLift, we believe great work starts with great people. We foster a culture built on collaboration, curiosity, and a shared commitment to making each other better. We move with urgency, challenge convention, and continuously innovate to elevate digital advertising. We value people who bring new perspectives, take ownership, and work together to drive meaningful impact. Learn more about TripleLift and our culture on our LinkedIn Life page.

Please review our Privacy Policy for information about how TripleLift handles personal information.

TripleLift does not accept unsolicited resumes from recruitment search firms. Any resume submitted without a signed agreement in place will become the property of TripleLift, and no fee will be due.

Salary range transparency 100000 - 130000 USD

About the Company

TripleLift

Programmatic advertising marketplace with creative services

TripleLift operates a programmatic advertising marketplace that helps brands buy and place digital ads. It connects advertisers to inventory across formats such as online video, Connected TV (CTV), display, branded content, and native ads, using automated technology and integration with nearly all major Demand-Side Platforms (DSPs) to manage campaigns from a single interface. The product works by facilitating transactions between buyers and publishers, taking a commission on each trade, and offering creative services to design and support ads from start to finish. The company differentiates itself through a strong emphasis on privacy-first and transparent, fraud-proof advertising, aiming to give advertisers clear, measurable results. Overall, its goal is to provide a scalable, privacy-conscious solution that helps top brands reach their audiences effectively across multiple formats and platforms.

Company size: 201-500
Company stage: Acquired
Total funding: $18.7M
Headquarters: New York City, New York
Founded: 2012

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