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Rosewood Hotel Group

Global luxury hotel management and brands

Housekeeping Supervisor

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeMiyakojima, Okinawa, JapanNo salary listedIn-person

About the Job

Requirements

  • Fluency in spoken and written Japanese and English.
  • Previous experience in engineering management in Japan is required.
  • At least three months of supervisory experience.
  • Experience in the housekeeping department of a luxury or ultra-luxury hotel.
  • A high school diploma.

Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Monitor and control the operation of various sections, including the linen room, uniform room, floors, public areas, offices, and storerooms.
  • Inventory, issue, and control the use of linen, amenities, cleaning supplies, and other housekeeping supplies.
  • Prepare staff schedules and payroll.
  • Ensure guest complaints are resolved in a timely manner.
  • Maintain employee attendance, uniform, and room history cards.
  • Maintain accurate records of linen and uniforms sent to and returned from laundry.
  • Support and uphold the hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
  • Supervise, direct, coordinate, influence, and persuade staff to maintain the hotel's service standards.
  • Interact with supervisors, subordinates, co-workers, and guests to complete assignments and resolve staff and guest complaints.
  • Interpret and comply with instructions furnished in written, oral, diagrammatic, or schedule form.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain the cleanliness and safety of the work area.

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Hong Kong
Founded
2016

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