L

Lottomatica

Omnichannel Italian gambling operator and platform

Front End Digital Customer Care Operator

Full-Time
No salary listed
Mid
Rome, Metropolitan City of Rome Capital, Italy
HybridHybrid work opportunities are offered, but work is performed on-site in shifts from 9:00 AM to 10:00 PM, Monday to Sunday, including holidays.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • The role requires first-level inbound assistance through voice, chat, and email.
  • The role requires ticket management.
  • The role requires supporting complaint handling.
  • The role requires suspending, reactivating, and closing gaming accounts.
  • The role requires reporting Responsible Gaming matters to the designated team.
  • The role requires distributing bonuses.
  • The role requires sending mass emails to customers.
Responsibilities
  • Manage operational processes related to Level 1 front-office support within the Digital Customer Care department.
  • Provide on-site shift coverage from 9:00 AM to 10:00 PM, Monday through Sunday, including holidays.
Desired Qualifications
  • Availability to work evening and holiday shifts.
  • Good knowledge and experience with the Microsoft Office suite.
  • Ability to work in a team.
  • Proactivity.
  • Organizational and management skills.
  • Good communication skills.

About the company

L

Lottomatica

View
Website

Lottomatica Group S.p.A. operates Italy’s regulated gaming market across online, retail, and gaming halls, offering sports betting, online casino games, poker, and bingo, plus a large network of betting shops and gaming halls with AWP and VLT machines. It develops its main technology platforms in-house to power its omnichannel products and uses data-driven marketing to tailor experiences across online and offline channels. The company differentiates itself by its scale and reach in Italy, its large specialized distribution network, growth through acquisitions, and a recent €600 million IPO on Euronext Milan to fund expansion and reduce leverage. Its goal is to strengthen leadership in the Italian gaming market by expanding both online and physical offerings, advancing its technology, and leveraging cross-channel opportunities to attract and retain more players.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Rome, Italy

Founded

2016

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Simplify's Take

What believers are saying

  • H1 2026 adjusted EBITDA rose 10% to €465 million, topping guidance.
  • Online revenue jumped 12% in H1 2026, driven by 31.6% market share.
  • Cirsa adds €115 million synergies by 2029 and strengthens shareholder returns potential.

What critics are saying

  • Flutter’s Italy share reached 31% in 2026, squeezing Lottomatica’s online lead.
  • Italy’s Dignity Decree still bans gambling advertising, limiting customer acquisition.
  • Net debt was €2.11 billion on June 30, 2026; merger integration adds execution risk.

What makes Lottomatica unique

  • Lottomatica dominated Italy’s legal gaming market in 2026 with 31.6% online share.
  • Its omnichannel franchise spans 4,000 betting points and 1,100 gaming halls nationwide.
  • The September 2, 2026 Cirsa merger creates a €2 billion EBITDA European giant.

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Benefits

  • Hybrid Work Options
  • Training Programs

Growth & Insights and Company News

6 month growth

10%

1 year growth

10%

2 year growth

10%
Media9Par, S.A.
Sep 15th, 2026
Grupo Amorim now directly holds 32.67% of Estoril-Sol.

Grupo Amorim now directly holds 32.67% of Estoril-Sol. Finansol now holds 57.79% of Estoril-Sol's share capital and 58.09% of its voting rights, while Fozpatrimónio (of Grupo Amorim) directly holds 32.67% of the share capital and 32.84% of the voting rights. It should be remembered that Finansol is controlled by the family of Chinese businessman Stanley Ho, who died in 2020. September 15, 2026, 8:38 p.m. Estoril-Sol, SGPS reported this Tuesday, September 15, 2026, that it had received a communication from Fozpatrimónio - Sociedade Imobiliária e Turística, regarding the transfer of a qualifying holding in the company. Finansol now holds 57.79% of Estoril-Sol's share capital and 58.09% of its voting rights, and Fozpatrimónio (of Grupo Amorim) directly holds 32.67% of the share capital and 32.84% of the voting rights. It should be remembered that Finansol is controlled by the family of Chinese businessman Stanley Ho, who died in 2020, with his daughter Pansy Ho currently standing out, and is linked to STDM (Macau Tourism and Amusement Company Limited). According to the statement, Sociedade Figueira Praia (SFP) held 3,917,793 Estoril-Sol shares, corresponding to 32.67% of the share capital and 32.84% of the voting rights, taking into account the 62,565 treasury shares held by Estoril-Sol itself. This holding was transferred to Fozpatrimónio as part of a spin-off/merger operation. The public deed was executed on August 14, 2026, and the definitive registration took place on August 17, the date from which the operation took effect. With the registration, the spun-off assets - including the aforementioned holding - came to be held by Fozpatrimónio. The chain of attribution remains unchanged. Amorim - Entertainment e Gaming International SGPS (AEGI) holds around 98.38% of Fozpatrimónio's capital, as it did in Sociedade Figueira Praia. AEGI's capital is wholly held by Amorim Turismo, SGPS, so the qualifying holding remains attributable to the latter company. The attribution ends at Amorim Turismo, under Article 20 of the Portuguese Securities Code, since its capital is held in equal parts by three companies without individual control. After the operation, the holders of qualifying holdings in Estoril-Sol are Finansol - Sociedade de Controlo, owner of 6,930,604 shares, corresponding to 57.79% of the share capital and 58.09% of the voting rights. Also considering 1,000 shares held by members of the management bodies of companies in a controlling or group relationship, the global direct and indirect holding stands at 57.80% of the capital and 58.10% of the voting rights. Fozpatrimónio - Sociedade Imobiliária e Turística became the direct holder of 3,917,793 shares, representing 32.67% of the share capital and 32.84% of the voting rights. It should be recalled that until July 2026, SFP was majority-controlled by Amorim Gambling (belonging to the Portuguese Grupo Amorim), but in that month the Spanish multinational Cirsa, in the gaming sector, which was controlled by the North American investment fund Blackstone, completed the purchase of an exclusive controlling position in Sociedade Figueira Praia, the entity that owns and operates Casino da Figueira. A few weeks after the deal in Portugal, the Italian group Lottomatica acquired all of Cirsa from Blackstone. You may also like

Bolsamania
Sep 2nd, 2026
Cirsa merges with Italy's Lottomatica in deal creating $2.3B EBITDA global gambling leader

Spanish gaming operator Cirsa has agreed to merge with Italy's Lottomatica Group, creating what the companies call a "global gaming sector leader". Under the cross-border merger, Cirsa will be absorbed by Lottomatica and cease to exist as an independent legal entity. Cirsa shareholders will receive 0.668 newly issued Lottomatica shares for each Cirsa share they hold. The combined entity expects to generate approximately €2 billion in adjusted EBITDA. The companies project annual cash synergies of approximately €115 million before tax, expected to materialise by the third full year after closing. Cirsa will distribute an extraordinary dividend of approximately €262 million to shareholders before the merger completes. Blackstone, Cirsa's majority shareholder through LHMC Midco, has committed to voting in favour of the transaction. The merger requires approval from both companies' shareholders and regulatory authorities. Completion is expected in the second quarter of 2027.

Bloomberg
Sep 2nd, 2026
Lottomatica buys blackstone-backed Cirsa in all-shares deal.

Lottomatica buys blackstone-backed Cirsa in all-shares deal. September 1, 2026 at 11:03 PM PDT Updated on September 2, 2026 at 12:51 AM PDT Takeaways by bloomberg aisubscribe. Italy's Lottomatica Group SpA agreed to buy Spanish rival Cirsa Enterprises SA in a deal valued at about €2.8 billion ($3.2 billion) to create one of the world's largest global gaming and sports betting operators. The all-share transaction has been agreed by the boards of both companies and the new entity will have pro-forma adjusted earnings before interest, taxes, depreciation, and amortization of about €2 billion, according to a joint statement Wednesday.

GamblingNews
Jul 28th, 2026
Lottomatica posts H1 results, reiterates guidance.

Lottomatica posts H1 results, reiterates guidance. July 28, 2026 Key Points * Lottomatica has published its H1 financials report * The company experienced growth across multiple metrics * The leadership was pleased with the consistent progress Image Source: Lottomatica Italian gaming giant Lottomatica Group has published its financial results for the first half of 2026, outlining strong growth across multiple metrics. According to company leaders, the results highlighted Lottomatica's "consistency in growth." Lottomatica's H1 was a period of strength. In its report, Lottomatica said that its total handle for the H1 period was EUR 24 billion ($27.3 billion), up 9% year-on-year. This was driven by a 12% growth in online bets, the company clarified. In the meantime, Lottomatica's gross gaming revenue (GGR) reached EUR 2.4 billion ($2.73 billion) for the period, up 2% year-on-year. This figure means that the company's total online market share, iSports market share, and iGaming market share for Q2 were 31.6%, 31.8%, and 31.6%, respectively. Lottomatica's revenues, on the other hand, were approximately EUR 1.2 billion ($1.36 billion) for H1, up 5% year-on-year. Online revenues reached EUR 525 million ($597.1 million), up 12% year-on-year. Lottomatica's sports franchise and gaming franchise, on the other hand, reported revenues of EUR 275 million ($312.8 million) (down 1% year-on-year) and EUR 380 million ($432.2 million) (down 2% year-on-year), respectively. For Q2, the revenues of the online segment, the sports franchise, and the gaming franchise were EUR 260 million ($295.7 million) (+17%), EUR 133 million ($151.3 million) (+3%), and EUR 185 million ($210.4 million) (-3%). The company added that its H1 adjusted EBITDA for the period was EUR 465 million ($528.8 million), up 10% year-on-year. Lottomatica also reported operating cash flow of EUR 385 million ($437.8 million) and an adjusted net profit of EUR 196 million ($222.9 million). The company's net financial debt at the end of H1 was EUR 2.1 billion ($2.39 billion). CEO Angelozzi was pleased with the consistent performance. Lottomatica's chair and CEO, Guglielmo Angelozzi, commented on the results. He praised the very strong Q2 results, saying that they exemplify Lottomatica's "consistency in growth on all key financial and business metrics." He noted that the company's adjusted EBITDA in every quarter for the last 10 years (except during the pandemic) has demonstrated growth. Thanks to this Gambling News has consistently delivered superior returns to its shareholders and distributed more than 10% of its market capitalization since June 2025 (including buybacks). On the back of this solid quarter, Gambling News also reiterate its view to close the FY 2026 Adj. EBITDA at the top end of the guidance. Guglielmo Angelozzi, chair & CEO, Lottomatica Group Lottomatica wrapped up its report by reiterating its guidance for the fiscal year and confirming that it expects its adjusted EBITDA to be at the top end of the range.

iGaming Express
Jul 28th, 2026
Lottomatica targets top end of 2026 guidance as H1 profits jump 10%.

Lottomatica targets top end of 2026 guidance as H1 profits jump 10%. Lottomatica reiterated it expects adjusted EBITDA at the top end of its €930-€970m 2026 guidance after H1 adjusted EBITDA rose 10% to €465.3m. Strong online performance revenue up 13% to €525.1m and higher online market share drove the result. Online growth supports Lottomatica's H1 earnings outlook. Lottomatica kept its full-year adjusted EBITDA guidance unchanged after reporting higher revenue, profit and online market share in the first half of 2026. The Italian operator said performance for the six months to 30 June was driven by its online division, which offset softer results in gaming and sports. Group revenue reached €1.18bn in H1, up 5% year-on-year. Adjusted EBITDA rose 10% to €465.3m, while adjusted net profit, excluding acquisition-related and other non-recurring items, came to €196m. Full-year guidance remains unchanged. Following the first-half result, Lottomatica reiterated its expectation to deliver adjusted EBITDA at the top end of its 2026 guidance range. The company had previously set full-year adjusted EBITDA guidance at between €930m and €970m. Pre-tax profit for the six-month period increased 67% to €181m. After €65m in income tax, statutory net profit rose 70% year-on-year to €116m, while profit attributable to owners of the parent company climbed 64% to €112.9m. Online division drives revenue and share gains. Online revenue increased 13% to €525.1m during the half. Online gross gaming revenue, a measure of wagering revenue after winnings are paid out, rose 11% to €916m, while online bets grew 12% to €16.2bn. Market share also moved higher in Italy's online segment during the second quarter. Lottomatica reported total online market share of 31.6%, up 1.1 percentage points year-on-year. Its online sports betting share reached 31.8%, while its iGaming share stood at 31.6%. Retail segments post declines. Outside online, the group's other divisions recorded weaker revenue trends. Gaming revenue fell 2% to €380m, with gross gaming revenue down 3% to €1.15bn and total bets slipping 2% to €5.3bn. Sports revenue edged down 1% to €275m and sports gross gaming revenue declined 2% to €352m. Betting volume still rose 10% to €2.2bn, helped by the 2026 FIFA World Cup in the latter part of the period. Management points to margin expansion. Across the full business, gross gaming revenue increased 2% to €2.4bn and total bets rose 9% to €23.7bn. Online adjusted EBITDA margin improved to 57.9%, compared with 54.1% in the first half of 2025. Guglielmo Angelozzi, chairman and CEO at Lottomatica, commented: "Q2 of 2026 continues to show our consistency in growth on all key financial and business metrics. We have seen adjusted EBITDA growth in every quarter in the last 10 years - except during Covid restrictions - continuous and substantial margins increase on the back of a consistently growing online market and market share."