Service Advisor

Job Description

Job Responsibilities

• Respond to customer enquiries via phone, email and walk-ins with professionalism and urgency
• Return missed calls and emails promptly to ensure no customer is left waiting
• Assess whether issues can be resolved remotely via phone or the Tesla app, escalating to the Service Manager where required
• Accurately log customer concerns and vehicle data into Tesla's internal systems
• Guide customers through repair summaries and process transactions clearly and efficiently
• Provide customers with realistic completion timeframes and proactive updates throughout the service process
• Coordinate vehicle delivery or collection to suit each customer's needs
• Follow up post-service to confirm customer satisfaction and address any outstanding concerns

Job Requirements

• Strong attention to detail with the ability to follow both verbal and written instructions
• Genuine interest in electric vehicles and emerging automotive technologies
• Excellent interpersonal skills with the ability to build positive relationships with customers and colleagues
• Confident managing multiple priorities, meeting deadlines and maintaining accurate records
• A collaborative team player who contributes to shared goals
• Proficiency in Microsoft Outlook and the broader MS Office suite
• Experience in retail customer service is preferred; automotive experience is a bonus
• Current, valid driver's licence with a clean driving record and a minimum of two years' driving experience