Food and Beverage Attendant

Reports To

F&B Manager

Job Summary

The Food & Beverage Attendant is responsible for delivering exceptional guest service by serving food and beverages efficiently and professionally. The role involves taking orders, serving guests, maintaining cleanliness and hygiene standards, handling guest requests, and ensuring a positive dining experience in accordance with company standards.

Key Responsibilities

Guest Service

• Welcome guests in a friendly, professional, and courteous manner.
• Present menus, explain menu items, promotions, and special offers.
• Take food and beverage orders accurately and efficiently.
• Serve food and beverages according to established service standards.
• Respond promptly to guest inquiries, requests, and complaints.
• Ensure guest satisfaction throughout the dining experience.

Operational Duties

• Set up, clean, and maintain dining areas before, during, and after service.
• Prepare tables with required tableware, linens, and condiments.
• Clear and reset tables promptly.
• Assist with buffet setup, replenishment, and breakdown when required.
• Process guest bills and payments accurately following company procedures.
• Follow opening and closing checklists for the assigned outlet.

Food & Beverage Knowledge

• Maintain thorough knowledge of menu items, ingredients, and preparation methods.
• Promote and upsell food and beverage offerings to enhance guest experience and increase revenue.
• Communicate special requests and dietary requirements accurately to the kitchen team.
• Ensure food is served at the correct temperature and presentation standards.

Health, Safety & Hygiene

• Adhere to food safety, HACCP, and hygiene regulations.
• Maintain high standards of personal grooming and professional appearance.
• Ensure cleanliness of workstations, equipment, and dining areas.
• Follow all health, safety, and emergency procedures.

Teamwork & Communication

• Work collaboratively with kitchen and service teams to ensure efficient operations.
• Attend departmental meetings and training sessions.
• Support colleagues during peak service periods.
• Maintain effective communication with supervisors and team members.

Qualifications & Experience

• High School Diploma or equivalent qualification.
• Previous experience in a restaurant, hotel, café, or hospitality environment preferred.
• Basic knowledge of food and beverage service standards.
• Good understanding of food safety and hygiene practices.

Skills & Competencies

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Positive attitude and professional appearance.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Basic numerical and cash-handling skills.
• Team-oriented with a willingness to learn.