Assistant Service Center Manager

Job Description

The Assistant Service Center Manager works closely with the Service Center Manager to oversee daily operations at the service center. You'll focus on building a positive member experience while keeping staff engaged and motivated. Your main priorities include coaching and developing center staff, conducting performance reviews, and advancing your own leadership skills in operations management.

Key Responsibilities

• Develop and Coach Staff: Conduct monthly coaching sessions and quarterly performance reviews with center employees. Create development plans that help staff grow professionally and advance their careers.
• Supervise Daily Operations: Lead staff meetings, assign tasks and responsibilities, monitor performance, provide recognition and feedback, and address performance issues promptly and fairly.
• Drive Service and Sales Goals: Work with the manager to set service and sales targets for the center. Develop strategies to achieve these goals, track progress, lead weekly sales meetings, and ensure the member follow-up program stays active.
• Manage Training and Development: Oversee center training programs covering product knowledge, service techniques, and security procedures. Communicate promotional programs to staff and monitor training progress for all team members. Pursue your own professional development through internal and external training.
• Ensure Compliance and Operations: Conduct meetings on operational and regulatory matters to ensure the center follows credit union policies and financial regulations (including Bank Secrecy Act and Consumer Financial Protection Bureau requirements). Complete required regulatory assignments, manage the center budget, maintain staffing levels, conduct cash audits, and perform center audits.
• Build Relationships: Develop positive relationships with members and staff. Create weekly production plans and establish a collaborative team environment.
• Provide Member Service: Understand member needs through consultative conversations. Provide product and service information, explain features and benefits, and resolve member complaints and errors.
• Manage Performance Issues: Develop and implement performance improvement plans when needed, working with HR to ensure consistency across the organization.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor's Degree in Business, Finance, Accounting, or related field of study, preferred
• 1+ in financial services or retail delivery, required, to include:
  • 1+ years' management of staff or team leadership experience, required.

Technical or Specialized Knowledge/Skills:

• Leadership Skills.
• Professional interpersonal relationship skills.
• Knowledge of Credit Union Policies, Procedures, and Audit requirements.
• Ability to think Analytically.
• Ability to effectively communicate.
• Ability to function in and create a team environment.
• Ability to organize, supervise, and delegate effectively.
• Ability to develop talent.
• Ability to ensure the accountability of staff.
• Ability to manage time effectively.
• Ability to drive engagement.
• Ability to independently pursue self development.
• (preferred) Experience using Jack Henry Symitar/Episys.

Additional Information

PAY RANGE: $59,000 to $69,000 Annually (S14), plus monthly incentives and 5% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  We anticipate this position to close on 11/17/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
   

Compensation: 59000 to 69000 (USD) (YEARLY)