T

T-Mobile

Connects U.S. customers by phone and internet

Retail Associate Manager

Full-TimeUpdated on 10/23/2026
$43.2k - $75.7k
Entry
Plymouth, MN, USA
In Person
RetailRetail Store Management

About the job

Requirements
  • A high school diploma or GED is required.
  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • Change agility is required.
  • Change management coaching is required.
  • Coaching is required.
  • Coaching conversations are required.
  • Customer engagement is required.
  • Customer service is required.
  • Engaging people is required.
  • Escalation resolution is required.
  • Leadership is required.
  • Performance monitoring is required.
  • Product knowledge is required.
  • Sales is required.
  • Sales performance coaching is required.
  • Talent development is required.
  • Team coaching is required.
Responsibilities
  • Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
  • Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
  • Manage store operations, including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
  • Monitor and control store expenses, discounting, and credits to support financial objectives.
  • Oversee customer wait times and ensure customer needs are met through effective team coordination.
  • Stay current on products, services, and leadership practices to serve as an expert resource for the team.
  • Perform other duties and projects as assigned by business management.
Desired Qualifications
  • At least one year of customer service and/or sales experience in a retail environment is preferred.

About the company

T-Mobile runs a nationwide wireless network for consumers and businesses in the United States, selling mobile phone service and broadband internet access. Its flagship T-Mobile brand sits alongside prepaid brands Metro by T-Mobile and Mint Mobile, reaching customers with different budgets and payment preferences. Customers connect through phones or home internet gateways, while businesses buy connectivity for staff and connected equipment. Revenue comes from recurring service plans, wholesale network access, and sales of devices and accessories. Its operating roots date to 1994, and its headquarters are in Bellevue, Washington, and Overland Park, Kansas.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bonn, Germany

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • Service growth supports investment: T-Mobile reported 9% yearly service-revenue growth in July 2026, including acquired businesses.
  • Cash supports stability: T-Mobile reported $7.5 billion of Q2 operating cash flow in July 2026.
  • Study while working: T-Mobile pays full tuition at selected online universities and supports full-time and part-time employee education.

What critics are saying

  • Integration threatens overlapping jobs: T-Mobile's UScellular restructuring includes severance for redundant processes and functions.
  • Minority shareholders lack control: Deutsche Telekom is T-Mobile's controlling stockholder.
  • Meridian customer-care work starts onsite: T-Mobile grants hybrid eligibility after training only to Experts meeting performance and attendance goals.

What makes T-Mobile unique

  • Spectrum shapes its network: T-Mobile combines broad-reaching 600 MHz frequencies with Sprint-derived 2.5 GHz capacity.
  • Engineers work beyond older network constraints: T-Mobile's standalone core operates independently of 4G infrastructure.
  • Satellite access reaches rival customers: T-Mobile sells T-Satellite separately without requiring a T-Mobile mobile plan.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Paid Parental Leave
  • Family Planning Benefits
  • Childcare Support
  • Tuition Assistance

Company News

Yahoo Finance
Oct 23rd, 2026
T-Mobile US stock falls 5% as SpaceX reportedly eyes 80,000 towers after $8B spectrum deal

T-Mobile US shares fell 5% by 11:15 on Friday after Bloomberg reported that SpaceX plans to lease 80,000 cellphone towers and build a fourth major US mobile carrier to compete with T-Mobile, Verizon, and AT&T. Two weeks ago, SpaceX said it would pay $8 billion to Grain Management for up to 14 megahertz of paired spectrum in the 800 MHz band. It said the deal would help Starlink Mobile become a major US carrier. The towers would supplement the 15,000 direct-to-cell Starlink satellites SpaceX has asked the Federal Communications Commission to let it launch. SpaceX earns a 45% operating margin from its Starlink connectivity business. T-Mobile's margin is 22%, and new competition could push it lower.

IT Digest
Oct 21st, 2026
Sean Love joins T-Mobile as Vice President of Commercial Management, broadband.

Sean Love joins T-Mobile as Vice President of Commercial Management, broadband. Sean Love has joined T-Mobile as Vice President of Commercial Management for Broadband, taking on a leadership role focused on the commercial strategy and performance of the company's broadband business. The appointment comes as telecommunications providers continue to compete for customers across home internet and fiber services. With broadband becoming an increasingly important part of the connectivity market, commercial leadership plays a key role in customer acquisition, retention, pricing, and business performance. In his new position, Love's responsibilities are associated with the commercial management of T-Mobile's broadband business, which includes high-speed internet and fiber offerings. The role involves aligning growth strategies with customer demand, evaluating market performance, and coordinating initiatives across functions such as marketing, finance, pricing, and sales. Broadband providers face growing pressure to attract new subscribers while retaining existing customers in a competitive market. Promotional strategies, customer experience, service availability, and pricing all influence purchasing decisions. Managing these areas requires a balance between subscriber growth, customer retention, and long-term revenue objectives. T-Mobile has been expanding its presence beyond traditional mobile services, with broadband representing an important part of its broader connectivity strategy. The company operates in a market where wireless home internet and fiber services are increasingly relevant to households seeking reliable connectivity for remote work, streaming, connected devices, and everyday digital activities. Love's appointment reflects the importance of commercial strategy in the evolving telecommunications landscape. As providers expand their broadband offerings, leadership teams must respond to changing customer expectations, competitive pressures, and opportunities across different distribution channels. The move also highlights how broadband growth increasingly depends on more than network availability alone. Customer acquisition, retention planning, market intelligence, and coordinated execution are central to how telecommunications companies manage their services and compete for subscribers. As the broadband market continues to evolve, commercial leadership will remain an important factor in shaping how providers pursue growth and respond to changing connectivity needs.

Turnstile Publishing Company
Oct 19th, 2026
PGA HOPE National Golf & Wellness Week empowers Veterans to drive healing and community through golf.

PGA HOPE National Golf & Wellness Week empowers Veterans to drive healing and community through golf. October 19, 2026 20 Veterans receive specialized golf and wellness training, event culminates with golf outing at Congressional Country Club. BETHESDA, Md. - Twenty military Veterans from across the nation completed five days of intensive golf, wellness and advocacy training at the annual PGA HOPE National Golf & Wellness Week, presented by ConocoPhillips and T-Mobile. Held at the historic Congressional Country Club, the week-long series of events prepares Veterans to serve as National Ambassadors for PGA HOPE (Helping Our Patriots Everywhere), the flagship military program of the PGA of America REACH Foundation. Each Ambassador returns to their home PGA Section equipped to mentor fellow Veterans, foster community engagement and expand access to golf as a form of physical and mental rehabilitation. BETHESDA, MD - OCTOBER 18: PGA HOPE National Trainer J.P. Lunn, PGA, with PGA HOPE Ambassador of the Tri State David 'Dave' Kraft on the putting green during the PGA HOPE National Golf & Wellness Week Golf Training Session at Congressional Country Club on Sunday, October 18, 2026 in Bethesda, Maryland. (Photo by Scott Taetsch/PGA of America) Throughout the week, participants received advanced instruction from PGA of America Golf Professionals, in partnership with the Cohen Veterans Network, on specialized mental wellness stress management and public speaking training. "PGA HOPE is more than an introduction to golf, the program provides a life-changing support system for the men and women who have sacrificed for our country," said Scott Kmiec, Executive Director of the PGA of America REACH Foundation. "These 20 Veterans represent the strength, resilience and camaraderie at the heart of our military community. As Ambassadors, they will lead the charge in introducing thousands of their peers to the physical and emotional benefits of the game." PGA HOPE operates at more than 700 locations nationwide, led by over 5,500 PGA of America Golf Professionals trained in adaptive golf techniques and military cultural competency. To date, the program has served more than 70,000 Veterans at zero cost to participants. A highlight of this year's National Golf & Wellness Week included a Sunday evening keynote address by former Navy SEAL and NASA astronaut, Chris Cassidy. Cassidy, now the CEO of the National Medal of Honor Museum, shared stories about his 10 years with the Navy SEALs, as well as his time in space on Endeavor, Expedition 35 and Expedition 62. On Monday, Veterans were joined by Bernie Smoot, a 100-year-old Army Veteran who still plays golf five days a week. After three years of service, including tours in France, Japan and Korea, Smoot was discharged in 1947. Smoot spent Monday on the 10th tee on Congressional, hitting ceremonial tee shots as the groups played through. PGA HOPE National Golf & Wellness Week culminated on Monday, Oct. 19, with a golf event at Congressional Country Club, where Veterans played alongside corporate sponsors, PGA of America Golf Professionals and dignitaries. The historic venue, a frequent host of Major Championships throughout its storied past, is set to host five upcoming PGA of America championships through 2037, including the 2027 KPMG Women's PGA Championship, 2029 PGA Professional Championship, 2030 PGA Championship, 2033 Senior PGA Championship and the 2037 Ryder Cup. BETHESDA, MD - OCTOBER 18: PGA HOPE Ambassador of the Mid-Atlantic Gretchen Lezcano reacts to making her putt with her fellow PGA HOPE Ambassadors during the PGA HOPE National Golf & Wellness Week Golf at Congressional Country Club on Sunday, October 18, 2026 in Bethesda, Maryland. (Photo by Scott Taetsch/PGA of America) Participating PGA HOPE Veterans * Alex Badgley; Marine Corps; PGA HOPE Michigan; Portage, Mich. * David Curry; Army; PGA HOPE Midwest; Overland Park, Kans. * Jordon Daniel; Army; PGA HOPE Colorado; Thornton, Colo. * Kelly Dempsey; Coast Guard; PGA HOPE Northeastern New York; Queensbury, N.Y. * Matt Foster; Army; PGA HOPE Northern Texas; Allen, Texas * Liam Gale; Air Force; PGA HOPE New England; Wells, Maine * Matt Gniotczynski; Air Force; PGA HOPE Gateway; Scott Air Force Base, Ill. * Dave Kraft; Air Force; PGA HOPE Tri-State; Moon Township, Penn. * Jeff Keenan; Army; PGA HOPE Georgia; Evans, Ga. * Jimmy Lewis; Navy; PGA HOPE Carolinas; Littleton, N.C. * Gretchen Lezcano; Air Force; PGA HOPE Middle Atlantic; Boyce, Va. * Mark Mathis; Navy; PGA HOPE Nebraska; Omaha, Neb. * Jim Meade; Army; PGA HOPE Southern Texas; San Antonio, Texas * Bobby Olds; Navy; PGA HOPE Northern California; Mount Shasta, Calif. * Anthony Pedro; Army; Central New York PGA Section; Binghamton, N.Y. * Bolivar "Bogie" Perez; Navy; PGA HOPE South Florida; Pembroke Pines, Fla. * David Rugg; Air Force; PGA HOPE Philadelphia; Clayton, Del. * Jeremiah Runser; Army; PGA HOPE Indiana; Westfield, Ind. * Jose Sagal; Army; PGA HOPE New Jersey; Piscataway, N.J. * Truman Small, Jr.; Army; PGA HOPE Connecticut; Bridgeport, Conn. Squad Leaders * Dusty Hull; Army/National Guard; PGA HOPE Michigan; Lansing, Mich. * Jason Strejcek; Navy; PGA HOPE Northern Ohio; Strongsville, Ohio About PGA HOPE. PGA HOPE (Helping Our Patriots Everywhere) is the flagship military program of PGA REACH, the charitable foundation of the PGA of America. PGA HOPE introduces golf to Veterans and Active Duty Military to enhance their physical, mental, social and emotional well-being. For more information, visit PGAREACH.org, follow @PGAHOPE on Instagram, X and find us on Facebook. About PGA of America REACH Foundation. The PGA of America REACH Foundation is the 501(c)(3) charitable foundation of the PGA of America. The mission of the Foundation is to positively impact the lives of youth, military and diverse populations by enabling access to PGA of America Golf Professionals, PGA Sections and the game of golf. For more information on the PGA of America REACH Foundation, visit PGAREACH.org, follow @PGAREACH on Instagram, X and find us on Facebook. Media Contacts: Nicole Mayberry, PGA of America - [email protected] Ari Edelman, Mastro Communications - [email protected]

Ann Arbor Times
Oct 19th, 2026
Laplace Intelligence develops automated red-teaming for robotics and physical AI systems.

Laplace Intelligence develops automated red-teaming for robotics and physical AI systems. Ann Arbor-based Laplace Intelligence develops automated red-teaming technology aimed at ensuring robotics and physical artificial intelligence are safe before deployment. The startup uses high-fidelity simulations combined with AI agents to identify system weaknesses prior to release. Yesterday, 12:48 p.m. Monday, Oct 19 By E. A. Hill Laplace Intelligence, an Ann Arbor-based startup, is developing automated red-teaming technology to test the safety of robotics and physical artificial intelligence before deployment, according to an Oct. 19 article. The company aims to identify and address potential failures in AI agents operating in real-world environments. Howie Sun, CEO and co-founder of Laplace Intelligence, said, "AI agents are moving from computers into the real world, and we don't really want physical AI to fail in the real world." Sun added that their goal is "to help companies discover and fix problems before deployment - and, over time, build a shared foundation of evidence that customers, insurers, and regulators can trust." Founded by Sun and chief scientist Henry Liu out of the University of Michigan a year ago, Laplace uses high-fidelity simulations reconstructed from real-world data paired with AI agents designed to probe for weaknesses. The simulation environment is based on Nvidia's Cosmos platform. It combines various sources such as Google Street View images and map data to recreate accurate environments where developers can adjust settings using language prompts. Real-time traffic information is integrated through navigation providers like TomTom. Sun said that Laplace's simulations allow not only for environmental changes but also simulate interactive behavior among different actors: "It's truly an interactive simulation environment... Everyone is reacting to everything... This is more like a world model with interactive participants." The unique aspect of Laplace's product lies in its use of AI agents that automatically design challenging edge cases using diverse information sources such as news reports or police records. The company has generated revenue primarily from autonomous driving projects with clients including Bot Auto in Texas and a major Japanese automotive manufacturer. Laplace also collaborates with Nvidia and T-Mobile on a smart city pilot project for San Jose focused on traffic operations. Looking ahead, Laplace plans to shift toward recurring revenue models while raising funds following participation at TechCrunch Disrupt's Startup Battlefield 200 competition. Sun said he believes their approach represents "a new paradigm that changes the testing of physical AI entirely," describing it as a "dynamic interactive testing process."

The New York Times
Oct 19th, 2026
T-Mobile exec Deeanne King on cutting CO2 and costs - GeekWire.

T-Mobile exec Deeanne King on cutting CO2 and costs - GeekWire. When Deeanne King came to the Pacific Northwest in 2020 - relocating from Kansas after Sprint merged with Bellevue, Wash.-based T-Mobile - she fell in love with the region's natural beauty. In her role as executive vice president and chief people officer, she also helps lead sustainability efforts for the telecom giant. "The outdoors is my happy place," King said. The region's lakes, inland sea and trails, she added, are "a good reminder of what we're all working to protect." T-Mobile has been ranked among the greenest companies in the U.S and globally. It's making notable progress toward climate goals at a time when numerous corporations are scaling back or abandoning their carbon targets. Keep reading to learn more about King's sustainability journey. Her quotes have been edited for clarity and length. What gives you the most hope for the planet? People. Hands down. I get to work with some incredibly smart, curious, and committed people, and one thing I've learned is that when you put a hard problem in front of people who care, they find a way. They challenge the status quo, they try something new, they learn, and they keep going. I've never seen our teams walk away from a problem because it was hard. I'm also encouraged by the growing recognition that sustainability and good business can, and should, go together. Building more efficiently, using resources more thoughtfully, and reducing waste can make a business more resilient while also being better for the planet. Those things don't have to compete. And I see that mindset in our employees. People want their work to matter. They want to contribute to something bigger than themselves. When you combine that sense of purpose with ingenuity and a willingness to work together, I think there's tremendous reason for hope. What's one habit you've changed personally because of environmental concerns? I've gotten much more intentional about cutting down on single-use things, and my reusable water bottle is probably the simplest example. It goes everywhere with me now. It sounds small, but I think that's actually the point. Once you make one change part of your routine, you start noticing other opportunities: what you throw away, what you reuse, what you buy, and what you probably didn't need in the first place. Those small choices add up. Coffee with any sustainability leader, past or present - who do you pick? I'd choose Chief Sustainability Officer Kara Hurst at Amazon. T-Mobile joined Amazon and hundreds of other companies in signing the Climate Pledge, committing to reach net-zero carbon by 2040. And there's something Kara has said about that work that really resonates with me: "We cannot go at this alone." I couldn't agree more. The biggest challenges we face aren't going to be solved by one company, one industry, or one really smart person. We have to find common ground, share what we're learning, and be willing to work together toward something bigger than any one of us. I'd love to sit down with Kara and compare notes on what's working, where we're getting stuck, and where companies like ours can work together to move faster. And knowing me, we'd probably end up talking about people and leadership too, because ultimately, ambitious goals only become real when you have people who are willing to question how things have always been done and figure out how to get there. What's an underrated solution that deserves more attention? Making sustainability practical. Sometimes we gravitate toward the giant, breakthrough idea, and we absolutely need those. But there is also enormous opportunity in doing the basics really, really well and using data to figure out where small changes can add up to a very big impact. Take buildings. They aren't necessarily the first thing people think about when they think about climate innovation, but managing HVAC systems more intelligently produced nearly $5 million in estimated energy savings for T-Mobile in 2025. As of 2025, we have 132 community solar projects in our portfolio, providing an estimated lifetime total savings of $60 million in energy costs. You can reduce energy use, lower costs, and do something positive for the planet. What's one metric you watch obsessively as a sustainability leader? I don't know that I would use the word obsessively, but I absolutely believe in measuring whether the work is actually making a difference. One number I'm particularly proud of is that in 2025, T-Mobile's total emissions were 50% lower than our 2020 baseline. That's meaningful progress, especially because our business hasn't been standing still. The scope of the climate challenge is daunting - how do you approach this work? You can't let the size of the problem become the reason you don't start. That's true of climate change, but honestly, it's true of almost every really hard problem I've encountered in my career. When something feels enormous, I focus first on what we can control. What's the next decision? What's the next action? What can we make better today? Then you keep going. I'm also a big believer in being willing to learn along the way. Take smart risks, look at the data, listen to people, adjust and keep moving. What impact do you hope your work has in 20 years? As a mom, I think about the world we're handing to the next generation. Of course I want my children, and someday, their children, to inherit a healthy planet. But I also want them to inherit the belief that when something matters, you don't wait for somebody else to fix it. You figure out what you can do, you bring people together and you get to work.