Director of Recruiting

Job Description

Zirtual is growing fast, and one of our most critical roles is that of Director of Recruiting—the person who will manage the hiring team and ensure we are only bringing on the best Zirtual Assistants and non-ZA external hires possible.

Responsibilities

• Developing hiring processes for both ZAs and external recruiting of non-ZA candidates
• Defining and utilizing pre-hire assessments
• Selecting and implementing an applicant tracking system
• Working with vendors and outsourced recruiters
• Managing university/college recruiting
• Developing internship programs
• Based on data, choose the top two geographical areas we want to hire from (e.g., Reno, NV and Dallas/Fort Worth, TX) and create campaigns to target those locations, hiring in critical mass to help evangelize others. Similar to what JetBlue does with its CSRs in Utah.
• Capacity planning for ZA hires per month versus sales projections
• Being able to adjust based on increased sales or partnerships
• Running reports bi-monthly to ensure we're properly staffed
• Interview slots should be booked out 2 weeks at all times
• Training cohorts should be filled out at least 1 cohort at a time, with room to add more if needed last minute
• Hiring projections are accurate and match up with target sales goals and finances
• Hiring and training sourcers/recruiters
• Training hiring managers on the interview process
• Working with managers to create job requirements
• Sourcing candidates for *critical* roles (ones that should not be passed on to a junior recruiter)
• Screening/reference checking
• Supporting candidates through the process
• Creating a positive candidate experience
• Managing and mentoring the hiring team, developing out their roles and responsibilities
• Developing out new roles necessary to effectively run the recruiting arm of Zirtual as demands increase and business needs shift
• Making Zirtual a highly desired place to work through
• Social media
• Thought leadership
• Paid advertising
• In-person events
• Development of the company "employment" brand
• Developing promotional recruitment campaigns
• Placing and managing recruitment campaigns
• You will be responsible for monitoring and reporting on the efficiency of the hiring process. Watching for potential problems, shortcomings and resource allocation requirements (e.g., do they need to hire another person to help with interviews, etc.)

Qualifications

• Recruiting & HR
• Customer service experience a plus
• At least 7 years professional experience
  

• Numbers oriented & data driven
• Likes pulling multiple variables together into equations that measure hiring constraints
• Always defaults to numbers, metrics and data when describing a situation; speaks in absolutes; understands how nuanced capacity planning can be
• A strong leader
• Able to manage a distributed team of junior hiring coordinators
• Identifies opportunities for improvement and innovation, takes risks, understands how company-level strategy will affect local hiring needs
• Personable
  
• We have a distinct culture; a good sense of humor goes a long way here
  

Additional Information

Submit your resume ALONG with the "Culture Shock" task below directly to: [email protected] and cc: [email protected]. Be SURE to read and follow the instructions to the T. If you want to know why we're so intense about everything being followed properly, read this article about Van Halen.

Applicants that do not follow these instructions will not be considered.

Culture Shock Task

Part 1: Core Values

Zirtual is made up of passionate, intelligent, and supportive people who truly care about working hard, helping others, and having fun. Our company culture intertwines professionalism and excellence with the overall belief that work can be awesome.

In our search for the ultimate ZA, we look for people who are excited to be part of, and to help strengthen, our vibrant culture. Although every member of Zirtual is truly unique (something we love!), we all follow and believe in a set of principles. We call these our Core Values. Please take 5 minutes and read Zirtual's Core Values here.

Keeping these core values in mind, please answer the following questions in a single Google Drive document (following the instructions):

• Why do you want to work for Zirtual?
• Why do you think you'd be a good culture fit?
• Which core value resonates most with you and why?
• While our Hiring team loves to read, we appreciate you keeping your responses to less than 150 words per question.

Part 2: A Week in the Life

What does a typical day in the life of a ZA look like? Is there even such thing as a typical day? We know that many of our applicants are very curious about what comprises a workday for a ZA. Please take a moment to read through: A Week in the Life of a ZA

After reading that glimpse into the day-to-day, what do you think are three necessary skills or qualities needed for a ZA to succeed? Please explain why you chose those three!

Submitting Your Application:

• Please answer the following assignment (parts 1 and 2) within a single Google Drive Document—do not send multiple links or docs
• Share this document DIRECTLY with [email protected] and [email protected]
• Please do not send this assignment as an attachment. We must be able to access this through a link you include in your email.
• Please email your resume along with the link for the shared doc to [email protected] and cc: [email protected] with the subject line: Director of Recruiting Application (your name, the date)