Manager, Station Support

Salary Range: 80000 to 100000 (Currency: USD) (Pay period: per-year-salary)

Short Description

Field-focused operational leader who deploys to stations needing support and supports Training, Standards, and Headquarters initiatives to improve station performance, readiness, compliance, and consistency across the network.

Summary

The Manager, Stations Support, is a flexible, field-focused operational leader responsible for improving station performance, readiness, compliance, standardization, and operating consistency across the network.

This position deploys to stations requiring additional support due to operational performance concerns, leadership transitions, compliance issues, safety events, new station openings, ground handling provider transitions, or other business priorities. This position partners with Station Leaders, Regional Managers, ground handling providers, Stations Training, and other functional stakeholders to identify root causes, implement corrective actions, and establish sustainable solutions.

In addition to field assignments, this position supports Training, Standards, and Headquarters initiatives. Responsibilities may include reviewing and marking operational manuals, developing or revising procedures and training materials, validating content against field conditions, supporting training delivery, and participating in cross-functional projects.

The position influences operational consistency and improvement but does not replace the accountability of Station Leadership or designated functional owners for daily performance, regulatory compliance, or final approval of controlled documents.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:
Bachelor’s Degree

Education Details:
Bachelor’s degree or an equivalent combination of education and relevant operational experience.

Certification:
No

Certification Details:
N/A

Years of Experience:
Minimum five (5) years of airline station operations experience, including leadership responsibilities.

Credit Check:
No

Valid/Unexpired Passport Book:
No

Valid/Unexpired Driver's License:
No

• Demonstrated experience leading operational improvement, corrective-action, or station-readiness initiatives.

• Experience working with ground handling providers, airport stakeholders, and cross-functional partners.

• Experience developing, implementing, reviewing, or supporting operational procedures and standards.

Work Environment and Travel

• Frequent travel, including extended or short-notice deployments, may be required.

• Must be able to work evenings, weekends, holidays, and irregular schedules based on operational needs.

• Work may be performed in airport, station, classroom, office, and field environments.

• The position may require access to active operational areas and exposure to weather, aircraft noise, moving equipment, and other conditions typical of an airport environment.

• The position may be temporarily assigned to Training, Standards, Headquarters, or cross-functional projects based on business priorities.

• Temporary project assignments do not change the designated functional owner’s accountability for controlled content, final approval, publication, or regulatory acceptance.

Knowledge, Skills, and Abilities

• Thorough knowledge of airline station operations.

• Strong understanding of airport safety, security, customer service, and regulatory requirements.

• Ability to evaluate operational performance, recognize trends, and identify root causes.

• Ability to develop, implement, and monitor corrective-action plans.

• Strong leadership, coaching, facilitation, and influencing skills.

• Strong written, verbal, and presentation skills.

• Ability to build credibility and productive working relationships across multiple organizational levels and functions.

• Ability to review, edit, and mark up operational manuals, procedures, bulletins, playbooks, training materials, checklists, and job aids.

• Ability to translate complex operational requirements into clear, practical, field-usable instructions.

• Ability to evaluate whether procedures and training materials accurately reflect approved requirements and field conditions.

• Ability to support training development, content validation, and training delivery.

• Working knowledge of document-control, content-review, revision-management, and approval processes.

• Strong analytical, organizational, and problem-solving skills.

• Ability to facilitate discussions and gain alignment among operational and functional stakeholders.

• Ability to manage multiple assignments with different priorities, stakeholders, and deadlines.

• Ability to shift effectively among field deployments, documentation work, training support, and Headquarters projects.

• Ability to work independently and exercise sound judgment with limited supervision.

• Proficiency with Microsoft Office applications and collaboration tools.

• Ability to travel extensively and work a flexible schedule based on operational needs.

Preferred Requirements

• Experience supporting new station openings or ground handling provider transitions.

• Experience developing, reviewing, or delivering operational training.

• Experience reviewing or revising controlled manuals, procedures, bulletins, job aids, or training materials.

• Experience conducting operational assessments, investigations, audits, or field validations.

• Experience supporting large-scale operational change or standardization initiatives.

Job Duties

Operations Intervention and Station Support

• Deploy to stations experiencing operational, leadership, customer service, compliance, safety, security, or performance challenges.

• Evaluate station operations, identify root causes, and develop practical corrective-action plans.

• Partner with Station Leaders, Regional Managers, and ground handling provider leadership to implement and sustain operational improvements.

• Verify that corrective actions are completed and producing the intended results.

• Provide coaching, mentoring, and operational guidance to station management teams.

• Lead or support station recovery efforts during periods of operational instability.

• Support business continuity, operational readiness, and other priority initiatives as assigned.

• Document findings, recommendations, actions, owners, and follow-up requirements.

New Station Openings and Provider Transitions

• Support the planning and execution of new station openings, ground handling provider transitions, and other operational start-up activities.

• Coordinate readiness activities with Station Leadership, Regional Management, Stations Training, functional departments, and business partners.

• Evaluate staffing, employee qualifications, training, equipment, system access, documentation, and procedural readiness.

• Support implementation activities and provide on-site assistance when required.

• Monitor execution, identify emerging risks, and coordinate corrective action.

• Capture lessons learned and recommend improvements for future openings and transitions.

• Review operational procedures, playbooks, and training materials associated with implementation activities and recommend or draft updates when needed.

Training Support

• Support Stations Training programs and initiatives based on operational priorities.

• Assist with training needs assessments, course development, content validation, implementation, and continuous improvement.

• Review and provide operational feedback on course content, facilitator guides, participant materials, practical exercises, and field reference resources.

• Support classroom, virtual, field, and on-the-job training activities when assigned.

• Serve as an operational subject-matter resource for station-related training initiatives.

• Identify training gaps and recommend practical solutions to improve employee readiness and operational performance.

• Develop or revise job aids, checklists, reference materials, exercises, and other performance support tools.

• Validate that training content reflects approved procedures and actual field operating conditions.

• Support implementation and field reinforcement of approved training changes.

Manual, Procedures, and Operational Standards

• Review, edit, and mark up operational manuals, procedures, bulletins, playbooks, training materials, checklists, and job aids.

• Identify opportunities to improve the accuracy, clarity, consistency, usability, and operational relevance of controlled and supporting documents.

• Translate field observations, audit findings, investigation results, performance trends, and lessons learned into proposed documentation or training updates.

• Draft proposed revisions to manuals, procedures, playbooks, bulletins, job aids, and training materials.

• Participate in document-review cycles, procedure reviews, and cross-functional standards discussions.

• Validate written procedures against approved requirements and actual field conditions.

• Coordinate proposed changes with the appropriate Training, Standards, Safety, Security, Operational, and document-control stakeholders.

• Support the communication, implementation, and field validation of approved changes.

• Maintain awareness of recurring operational trends that may require procedural clarification, standardization, or additional training.

• Recommend and develop content within assigned areas of expertise while respecting established review and approval requirements.

• Do not independently approve controlled manuals, regulatory content, or formal training requirements unless specifically authorized.

Standardization and Continuous Improvement

• Identify operational best practices and promote consistent execution across the station network.

• Analyze recurring operational issues and recommend sustainable, network-level solutions.

• Develop recommendations to improve station performance, compliance, safety, efficiency, and customer service.

• Identify and escalate local workarounds, station-specific practices, or ground handling provider practices that conflict with approved standards.

• Support implementation of operational improvement initiatives.

• Monitor the effectiveness of implemented solutions and recommend additional action when necessary.

• Document and communicate lessons learned to support organizational improvement.

• Help convert successful field solutions into reusable procedures, playbooks, training content, and reference materials.

Special Projects and Headquarters Support

• Provide flexible support to Stations Headquarters, Stations Training, Standards, Safety, Security, Regional Operations, and other functional teams based on business priorities.

• Participate in cross-functional operational and strategic initiatives.

• Conduct operational assessments, research, content reviews, and field validation activities.

• Support the implementation of new programs, procedures, systems, and operational initiatives.

• Provide temporary project leadership or subject-matter support when assigned.

• Support organizational change, communication, implementation, and follow-up activities.

• Serve as an operational resource for emerging priorities and time-sensitive business needs.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs