Workforce Management Specialist

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you’ll leverage your experience with advanced scheduling software, KPI analysis, and cross‑functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast‑paced, dynamic resort environment here at MGM Springfield.

THE STARTING RATE:  $21.00 per hour

THE DAY-TO-DAY:

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime
• Develop and maintain department schedules aligned to real‑time business needs, exceptions, and service expectations
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics
• Balance optimal scheduling with service levels and regulatory compliance
• Support daily scheduling operations, including leave requests and call‑outs, in a collaborative team environment
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent
• 2+ Years of Prior Relevant Experience
• Able and willing to work Full-Time schedule consisting of 7:00 AM - 3:45 PM including weekends and holidays
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health. 
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! 
• Savor delicious meals for free in our employee dining room. 
• Park with ease—whether you're on or off shift, it's free! 
• From healthcare to financial support and generous time-off options, we’ve got you covered. 
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Parent Job Description Link:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Pay Rate

The rate for this role is:

$21.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!