Member Services Host
Rosewood Hotel Group
Member Services Host
Rosewood Hotel Group
Global luxury hotel management and brands
About the role:
Our Members’ journey is constant – from the first face they see in the lobby, to the time they spend in our Club spaces, or chatting with our Associates. Each of these interactions strengthens and shapes their Carlyle & Co. experience, and, as the Member Services Host of Carlyle & Co., you will play a crucial role in guiding these moments. Your experience – whether it’s from an art gallery, in the beauty world, through luxury retail, or from classic concierge – enables you to connect with Members from all walks of life. Together with our Complex Senior Member Services Manager, Caden Kim, you’ll act as one of our Club faces, warmly welcoming our Members and intuitively understanding their needs and preferences. This is a unique role in a global brand development journey offering you the opportunity to be an integral part of an exciting project in Hong Kong – and we’d love to have you on-board!
What you need to have:
A charismatic personality and a love of meeting new people
Extensive hospitality experience
An ever-positive attitude with calm, confident problem-solving skills
Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life
A strong command of English
What you will do:
Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!
Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
Forge genuine relationships with our Members and guests, sharing your passions and stories with them
Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
Be an expert on Carlyle & Co.’s incredible range of products and experiences
Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!
What our work culture looks like:
Teams who are dedicated to excellence, innovation and getting results we can be proud of
A leadership culture that genuinely cares about your professional development and well-being
An open-minded family where everyone contributes, and every voice is welcomed
A convivial community where having fun is a big part of getting the job done
Global luxury hotel management and brands
Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.
Explore more opportunities at Rosewood Hotel Group